HERC: Metro New York & Southern Connecticut Clinical Nurse II - Telephone Triage in Commack, New York
Employer Name: Memorial Sloan-Kettering Cancer Center
Company Overview At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. We're treating cancer, one patient at a time. Join us and make a difference every day. MSK requires all new hires, volunteers, and vendors who come onsite to provide proof of complete COVID-19 vaccination series. This is based on the COVID-19 vaccines' high level of protection and our shared responsibility in protecting our patients. Job Description Outpatient Telephone Triage (MSK Commack) We Are: The Ambulatory Care Nursing Team is expanding the hours of providing telephonic triaging of MSK patients in the home setting. The nurse will assess the severity of the health problem and determine the level of care needed. This may include advising the patient on self-care measures to remain at home or having them seen in one of MSK's Regional Symptom Care Clinics, NYC-based Urgent Care Center, or the Local Emergency Department. The Triage Clinical Nurse will use his/her oncology expertise and critical thinking skills to address the immediate needs of the patient, ensure appropriate next steps are taken, relay proper instructions and document the event in the MSK medical record. You Are: Knowledgeable in a broad range of clinical oncologic diagnoses. Capable of building strong customer relationships and delivering customer-centric solutions. Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Effective at building formal and informal networks inside and outside the organization to further departmental and institutional goals. Resilient in recovering from setbacks and skilled at finding detours around obstacles. Skilled with excellent verbal and written communication skills. Effective at teaching patients and care givers Passionate about patient advocacy and patient-centered care. You will: Utilize the nursing process to triage and manage patient symptoms via telephone and other electronic devices. Collaborate with physician on-call based on clinical assessment and need. Serve as the clinical expert and nurse consultant to provide guidance, coaching and education to patients and care givers. Triage and direct patient to the appropriate care site including the Symptom Care Clinic, Urgent Care Center or local Emergency Room. Facilitate departmental/institutional initiatives and implementation of new workflows and tools to improve care coordination. Advocate on patients' behalf serving as expert problem-solver with and for patients, caregivers, and their care teams to anticipate potential issues, remove obstacles, and ensure expectations are met expeditiously. Document pertinent clinical information from calls, interactions, and clinical reviews succinctly to ensure clarity and continuity for patients. You need: New York State RN license Bachelor of Science degree in Nursing (BSN) required, master's degree (preferred) Current national nursing certification preferred. 2+ years of clinical nursing experience in Oncology required Demonstrated exceptional critical thinking skills Demonstrated self-direction in establishing priorities Strong organizational and analytical skills Active listening skills Proficient computer skills to ensure accurate, timely and complete documentation. Hours: Monday - Friday 9a to 5pm at MSK Commack Closing MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.