Ohio State University Tier 2 Engineering Manager in Columbus, Ohio
Department: OARnet Engineering
Summary of Duties:
The Tier 2 Engineering Manager is responsible for the administration and management of OARnet’s IP/MPLS and DWDM backbone and manages the operation of the 24×7 Network Operations Center (NOC).
OARnet provides network services to Ohio’s colleges and universities, K-12 schools, public broadcasting stations, academic medical centers, government agencies, and partnering research organizations over the most cutting-edge statewide network infrastructure in the country.
The OARnet NOC supports a diverse range of services for customers with advanced networking needs including purpose-built infrastructures dedicated to public safety and multicast video, research connectivity through Internet2 and other partnerships, and wide area network transport to cloud computing resources.
Serves as the central escalation point for OARnet customers, providers, ServiceDesk, and NOC staff on operational issues; supervises NOC ticketing in an ITIL environment to ensure that network changes and problems adhere to standard operating procedures. Responsible for the development of written procedures for the ServiceDesk and NOC staff; works closely with NOC Leads to train staff on established NOC processes and operational standards.
Manages the NOC’s role in the evaluation, development, and implementation of enhancements to OARnet routers and switches to maintain and improve the OARnet network in accordance with established IT processes and operational standards. Oversees the OARnet Engineering change process as the head of the CAB (Change Advisory Board); leads the discussion of network changes in CAB meetings. Initiates the Emergency CAB process when necessary.
Reports on the overall impact of network outages and scheduled vendor maintenance to OARnet services and customers. Ensures the NOC’s response to customer availability, security and performance problems meet organizational targets and customer Service Level Agreements (SLAs). Is a principle resource for the troubleshooting and resolution of complex network issues; provides guidance to national carrier technical staff to identify problems in infrastructure outside of OARnet’s administrative control. Drives collaboration with OARnet’s Tier 3 and Client Services groups in the development of network architecture solutions that align with OARnet’s technology services roadmap. Oversees the evaluation of current and developing technologies to provide technical guidance pertaining to system capabilities, limitations, and requirements.
Sets a tone of professionalism in the NOC that is consistent with organizational goals. Serves as a resource for other networking staff and mentors new NOC Specialists, Leads, and student employees. Other duties as assigned. Is required to be available during off duty hours and/or on call.
Bachelor’s degree in a technical field or an equivalent combination of education and experience. 5 years of experience supporting Juniper routing and switching in large-scale service provider IP/MPLS network. Experience troubleshooting TCP/IP, IPv4, IPv6, MPLS, IS-IS, OSPF, BGP, MSDP, PIM, IGMP, RSVP, VRRP, and LDP protocols. Professional experience configuring and troubleshooting Juniper or Cisco routers and switches. Experience managing services that utilize wave division multiplexing and Metro Ethernet technologies. Possesses a current Juniper or Cisco Specialist level certification. Working knowledge of scripting and automation tools such as Python and Bourne Shell in a Unix environment. Experience leading a technical team or serving as a subject matter expert. Strong oral and written communication skills.
Bachelor’s degree in Computer or Electrical Engineering. 8+ years of experience supporting Juniper routing and switching in large scale service provider IP/MPLS network. Design and troubleshooting of TCP/IP, IPv4, IPv6, MPLS, IS-IS, OSPF, BGP, MSDP, PIM, IGMP, RSVP, VRRP, and LDP protocols. Professional experience with the testing, configuration, and deployment of large-scale deployments of Juniper routers and switches. Expert level troubleshooting of wave division multiplexing and Metro Ethernet technologies. Possesses a current Juniper or Cisco Professional level certification or beyond. Extensive knowledge of scripting and automation tools such as Python and Bourne Shell in a Unix environment. Experience leading technical teams. Self-starter, proven ability to drive change.
Target Salary: $99,000.00 - $123,000.00 Annually
Job Category: Information Technology (IT)
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.