Cerner Support Technician I-Tiger Institute, University of Missouri Hospital in Columbia, Missouri
Support Technician I-Tiger Institute, University of Missouri Hospital
ITWorks - MU
Join the Cerner ITWorks team onsite at Tiger Institute-Columbia working in partnership for the continuous improvement of healthcare for the Columbia, MO area.
As a Support Technician I, with the ITWorks team at the Tiger Institute, you will provide day-to-day technical support for end-users hardware and software needs and project-based support at the University of Missouri Hospital. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes (MAC work) for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
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Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
As of January 18, 2022, as a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.
Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Entry Level/ Junior Professional
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
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- At least 2 years total combined related work experience and completed higher education
Associates degree or bachelor’s degree
At least 1 year of technical support experience in a healthcare setting
At least 1 year of phone support, desktop support, and/or technical support experience
At least 1 year of end-user device support and troubleshooting work experience
At least 1 year of operating systems support work experience
CompTia A+ Certification and/or Microsoft Certifications
ITIL Foundations / Service Management – AXELOS
Ability to work additional or irregular hours as needed and allowed by local regulations including on-call rotation
Must live in or around the Columbia, Missouri area
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of position
Perform other responsibilities as assigned
Relocation Assistance Available:
Support Services & Operations