LSEG Engineer, Virtualization, SDDC in Colombo, Sri Lanka
The role consists but is not limited to:
Administer (monitor, support, prevent, maintain, fix, improve) the virtual and physical VMware & HP blade infrastructure
Provide project support as required
Provide shift & weekend coverage and on call where required
To assist in the proactive prevention of issues by means of monitoring the virtual and physical infrastructure. Fixing any occurring faults where possible and escalating where necessary any irresolvable problems to the Tower Lead, Shift Lead and Management.
To ensure that co-ordination and communication between the service desk/help desk and the technical support teams is being maintained in system critical situations.
To ensure that all documentation and procedures are kept up to date, making changes where necessary.
To ensure effective, pro-active monitoring and management – including capacity and performance management - is in place for all relevant systems.
To ensure that system downtime is kept to a minimum and system recovery meets the required service level.
To evaluate standards and processes that the support team is involved with and highlight any areas of improvement.
To implement and maintain shift, out-of-hours and weekend support as appropriate.
To provide regular management reporting.
To undertake any other duties as may be required by LSEG management on an ad-hoc basis.
To work, where relevant, with the BCCP/Security team to ensure effective security measures are being implemented.
Ensure disaster recovery procedures are in place and regular testing, reporting and planning updates are undertaken.
Knowledge of working within an ITIL environment.
Virtualisation technologies (VMware vSphere, vCenter, ESXi, VUM, SRM, vROPs, vRA, vRO, vRB, vLI, AutoDeploy)
HP servers incl. HP Blades/c7000 enclosures, HP OneView
HDS VSP/HNAS knowledge, including replication technologies (TrueCopy/HUR), Dell/EMC SAN
Ability to support a virtual environment with above technologies
Excellent investigation and troubleshooting skills of complex issues
Capability to determine and highlight risks (migration risks, design risks etc.) to Management
Scripting skills (PowerCLI) of advantage
Operating System knowledge (Windows Server 2008/2012)
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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