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LSEG Assistant Manager, Operational Excellence in Colombo, Sri Lanka

Role Purpose

The Operational Excellence Analyst role will support the Operational Excellence Manager and Leader to deliver global and cross functional Operational Excellence initiatives aligned to the strategic objectives of LSEG and support in the development of Operational Excellence capability across LSEG.

The role will require an experienced operational excellence analyst with a strong background in process improvement, design optimisation and transformation initiatives at a fast-paced growth focused environment, using lean six sigma, continuous improvement, design thinking, BPI, agile tool-sets, Power BI, tableau and other analytical tools.


Role Responsibilities

  • Leads small working groups and project teams across multiple business units to conduct analyse, document and streamline operational excellence initiatives across the operational excellence project portfolio.

  • Supports the operational excellence leader and manager in the development and management of the Six Sigma MI Dashboard. Strong data driven and analytical capabilities required.

  • Able to act as a mentor in teaching and training designated process, data and product owners to map, document, measure, manage, analyze and improve processes.

  • Supports in the development of junior and organisational resources through formal training and coaching / mentoring.

  • Digital advocate with a passion for new concepts, best practices and tools including a data led approach to analytics and problem-solving.

  • Effectively engage with other improvement leaders globally to support AI and Robotics initiatives and automated Key Performance Indicators reporting.

  • Act as an agent for change, challenge status quo and obtain support and buy-in for improvement projects. Able to influence without authority

  • ​Lead working groups and multi-disciplinary teams across the organisation to develop and implement operational excellence initiatives focusing on analysing, documenting and designing processes

  • Undertake analysis of specific business processes and provide effective solutions for improvement through a combination of streamlining, automation or organisational change. Strong analytical skills and proficiency in various analytical tools such as Tableau, Power BI etc.

  • Ensuring project governance & reporting throughout the project.

  • Creation of BAU process documents, maps and capability library

  • Reporting progress at regular intervals to the Operational Excellence Leader, Manager and change team when required.

  • Work effectively in running remote workshops and forming virtual teams to identify, analyse and deliver effective change and drive continued improvement in efficiency of operational processes and systems.

  • Identification and management of dependencies and interfaces between business functions. Proficient in process documentation tools like Blueworks, Visio and linkages to other system of records

  • Provide training and mentor employees on Lean Six Sigma initiatives.

Minimum Requirements

  • Strong personal impact and influencing skills with a proven ability to engage a range of stakeholders. Change & transformation experience

  • Lean Six Sigma certification preferred

  • Deep expertise in business process design aligned to strong analytical capabilities.

  • Experience in conducting, facilitating and leading business process improvement workshops or similar.

  • Excellent knowledge of continuous improvement methodologies (Lean, Six-Sigma, Design Thinking Agile etc) enabling self-sufficiency and autonomy in process improvement.

  • Experience of managing multiple stakeholders across all levels of the organisation, ideally in the context of implementing major operational change.

  • Knowledge of Robotic Process Automation (RPA) and Artificial Intelligence (AI) capabilities to aid in the automation of processes desirable.

  • Experience of delivering continuous improvement change in a financial services environment

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

Please take a moment to read this privacy notice (https://www.lseg.com/sites/default/files/content/documents/Global%20Applicant%20Privacy%20Policy%20Feb%202021.pdf) carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject (https://privacyportalde-cdn.onetrust.com/dsarwebform/5f7a2da0-bed0-45e8-ac2c-c1f297e2efdc/4ae30ef5-8107-4353-a0b5-1bf34dd647f6.html.) .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.