Licensing Enforcement Officer

Department Chief Administrative Officer Department - Clerks Division/MLE

Location City of Kawartha Lakes, ON

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Job Brief

The Licensing Enforcement Officer is responsible for ensuring compliance of all lottery and gaming and municipal business licensing in accordance with Federal, Provincial and Municipal legislation.

Employment Status:

Permanent Full time

Union:

CUPE 855 Inside

Open To:

Internal/External Applicant(s)

Closing Date:

24/04/2025

Duration (if temporary):

N/A

Job Title Licensing Enforcement Officer

Wage $33.53 - $36.26 per hour (2025)

Reports to Manager of Municipal Law Enforcement and Licensing

Department Clerk’s Office

Location City of Kawartha Lakes, ON.

Hours Full Time, Normal Working Hours are 40 hours per week, some evening and weekend work

Other General office environment. Travel throughout the City of Kawartha Lakes as necessary in accordance with job requirements.

Essential Duties

• Conduct inspections and confirm compliance of municipal licensing by-laws in response to complaints, proactive enforcement protocols and applications for licenses and permits

• Investigate infractions and take legal action where appropriate, liaising with the appropriate enforcement agencies

• Enforce all functions related to the issuance of lottery licenses including determining eligibility and review and monitoring all licenses, charities financial and administrative reports to ensure compliance with the policies and procedures of the Alcohol and Gaming Commission of Ontario

• Compile information related to licensing functions, including preparation of statistics reports, research background material on special projects, and compose related correspondence and reports to other levels of government

• Coordinate corporate and provincial records associated with business and lottery licensing

• Resolve customer service inquiries from external customers including business operators, charities, regulatory agencies and the general public

• Collaborate with Municipal Law Enforcement colleagues and management regarding issues such as collecting information, undertaking research and analysis, problem solving and formulating practical solutions and strategies

• Review and recommend draft amendments to Licensing By-Laws, policies and procedures; write reports for Council, compiling new by-laws as applicable

• Represents the City at various meetings, taskforces, hearings, court appearances regarding business licensing processes

• Calibrate appropriate settings for taxi meters and calculate permit and license fees

• Perform other related duties as assigned.

Key Qualifications

• Post-secondary diploma in Public or Business Administration, Law and Security or a related field

• Minimum 3 years of related progressive experience, preferably in a municipal environment

• Knowledge and experience with the Lottery Licensing Policy Manual and Alcohol and Gaming Commission of Ontario (AGCO) policies, MFIPPA, Vital Statistic, Liquor License Act

• Ability to interpret and understand provincial legislation as well as governing legislation from AGCO

• Demonstrated ability to understand and abide by municipal by-laws, policies and procedures

• Must be willing to complete appropriate Municipal Law Enforcement Officer Training programs

• Proven client service competencies including strong interpersonal and communication skills, ability to develop and maintain cooperative working relationships both within and outside the organization, active listening and questioning skills including common structured questioning techniques; ability to reason and troubleshoot, stress and conflict management skills, ability to provide detailed and accurate verbal and written technical guidance and support to clients

• Demonstrated organizational and time-management skills including the ability to work both independently and as part of a team, and work methodically and prioritize workload to meet multiple demands and deadlines effectively with minimal supervision

• Demonstrated research, analytical and problem solving skills

• Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion

• Ability to demonstrate initiative consistently with commitment to quality improvement, sharing process improvement initiatives with management

• Demonstrated proficiency in Microsoft Office, the internet, and any other related software

• Upon a conditional offer of employment, a Criminal Record Check will be required

• Applicants must also be prepared for online skills assessments as part of the recruitment process.

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