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Job Information

CVS Health Implementation Manager, Senior in Chicago, Illinois

Job Description

Bswift is a Chicago-based technology company that provides industry-leading benefitsadministration for employers and exchanges nationwide. We are currently looking for anImplementation Manager to join our Implementation team. Responsibilities: TheImplementation Manager (IM) is directly responsible for helping bswift meet and exceed clientexpectations by supporting consumers on our best-in-class HR software and services. TheImplementation Manager (IM) will help support the system development and testing for directmarket implementation clients.Fundamental Components/JobDescription:· Consistently reflect our core values of higher standards, greater accountability, and more funto bswift associates, clients, and partners · Work with the Implementation Leader to manageImplementation kick-off meetings,requirements discussions and status meetings with clients ·Manage timelines with other bswift implementation staff and clients · Manage clientexpectations, anticipating possible issues and communicating turnaround times withreasonable delivery dates · Perform Analysis and configure system as needed and lead theteam with other bswift resources (implementation analyst, product management, development,call center) to meet client deliverables; including, but not limited to: o Working with theImplementation Lead to analyze Benefits Class Matrix,Requirements Template, Rates,Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, andExport of vendor files as required o Configuring system as needed based on clients planrequirements listed above o Testing planning and testing new and existing system functionalityto ensure accuracy of client system configuration o Researching and resolving client inquiriesregarding system and process issues o Training clients on new site and processes forimplementation live date · Continuously refine and improve efficiency of the implementationprocess · Proactively identifying and mitigating project risk’s · Proactively consult clients onbest practices and necessary system and process changes to achieve client goals · Researchand recommend system enhancement based upon client needs · Act as a coach and mentorfor others (NOTE: NIGHT AND WEEKEND WORK MAY BE NECESSARY)

Required Qualifications

· A Bachelor’s Degree from a four-Year College or university; or equivalent combination ofeducation and experience. · Must have current or previous experience with benefits /implementation processes · 3+ years of client relationship and implementation experience ·Good written/verbal communication skills and the ability to communicate with both technicaland non-technical personnel; ability to listen, clarify and respond well to questions · Ability tooperate and make timely decisions in an ambiguous, fast-paced atmosphere · Must be able toquickly sort through complex subject material · Strong analytical skill-set and ability toeffectively use data for strategy · High level of productivity, reliability, responsibility,attendance, dependability,organization and accuracy/thoroughness · Ability to take initiative tomeet challenges with resourcefulness and new innovative approaches while maintaining a highlevel of quality · Must possess a passion for teamwork, client service and reaching businessresults through problem solving · Willingness to travel as needed

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications



Bachelor Degree

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.