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Ally Technical Delivery Manager in Charlotte, North Carolina

21-6051 - Technical Delivery Manager Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? The Opportunity The Principal - Field Operations will be responsible for leading in the continued build-out of project and incident reporting and data analysis across Ally's Field Operations team. This individual will be required to develop an understanding of the processes/systems utilized within IT Operations and implement reporting / perform data analysis to facilitate risk identification and aid in transparent communication. Using this data, this role will work to present information for both departmental and executive leadership monitoring in a re-performable/automated fashion. The Work Itself * Development, management, and preparation of IT project, IT request, and IT incident matrix and associated materials * Provide insight into risk landscape across Field Operations through development of analytic routines * Automation of current reporting routines * Development of data governance and quality routines * Lead the creation and delivery of new analysis and reporting for Field Operations functions. * Create and deliver analysis and reporting that enables an integrated, holistic view of Field Operations. The Skills You Bring * 5+ years of Information Technology experience preferred * Bachelor's degree in Computer Science, Information Systems, or other relevant field of study preferred * Master's degree preferred * Advanced knowledge of Microsoft Office applications (Word, Excel, and PowerPoint mandatory, Access and PowerBI) and automation of processes within these tools * Strong analytical and problem-solving skills * TSM tool experience is preferred (e.g., ServiceNow,etc...) * Knowledge of Python scripting for analytics is desired * Must be able to develop effective relationships across multi-function technical teams * Must be self-motivated, willing to take on initiative, and capable of working independently * Ability to independently problem solve in scenarios where a precedent does not exist * Ability to multi-task, handle competing priorities and follow through on commitments How We’ll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. 2E Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled