U.S. Bank Sr. Product Manager in Charlotte, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Product Manager – Document Management
Leads the development of new Document Management capabilities ensuring that U.S. Bank delivers best-in-class digital experiences to customers and employees, maximizes resources, and contributes to the results and strategic objectives of the organization. Responsible for the full life cycle management of current and future Document Management capabilities and journeys within the digital ecosystem (e.g. USBank.com, mobile app, online banking etc.) usable by customers (Do It Yourself) and employees (Do It Together).
Partners with business line, user experience, and technical counterparts to create digital document management experiences that meet core business objectives. This role will perform market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap, execute the roadmap to deliver best in class digital experiences and provide guidance to business lines through change. Lead development and management of scalable and reusable Document Management capabilities to align the organization.
Maximizing Digital Product Management value to the bank:
Provide a vision for how employees and customers leverage document management to drive digital banking.
Partner with capability managers, delivery managers, architects, designers, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across the enterprise
Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solutions
Work collaboratively across businesses / functional areas to define, sequence, and execute the enterprise roadmap
Act as a leader and mentor for other digital product managers
Advocates and embodies customer obsession, within and outside the Chief Digital Office (CDO) organization, resulting in simple, innovative and lovable digital products/experiences
Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation
Directs people and work efforts across several, simultaneous projects to meet business goals
Creates value in the Digital Product Management function by:
Synthesizing each project’s business goals to set specific, measurable objectives
Managing ongoing measurement and reporting of these commitments
Consistently delivering work that meets or exceeds commitments
Reporting regularly on performance to senior leadership
Managing the “brand” of the digital management team and promoting a customer-obsessed culture within the Bank, making the team a source of expertise others seek and want to join
Leading the business of Digital Product Management
Create Enterprise product roadmaps aligned with partner business objectives
Take products from initial concept through user research, co-creation, and rapid prototyping
Partner with Agile Practice leads to evolve how Agile and Lean management are applied to digital
Demonstrate thought leadership by integrating analytics, business model, and design thinking to drive innovative new experiences for customers that have a positive impact on business results
Motivates and engages team members to achieve peak performance and high job satisfaction
Bachelor's degree, or equivalent work experience
10 or more years of product management experience
Four or more years of managerial experience
Strong product management, design and development skills
Excellent management, leadership and interpersonal skills
-Strong change management skills focus on leading transformational change.
-Advanced marketing and marketing research skills
Thorough knowledge of competitive market, operations and various products and services within assigned area
Well-developed verbal and written communication skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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