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TIAA Sr. Messaging & Collaboration Engineer M365 in Charlotte, North Carolina

TIAA has an opportunity for a Messaging and Collaboration Engineer. This position will be a part of TIAA's Engineering team within End User Services and will help us to realize our long-term Messaging and Collaboration strategies. The focus for this role will be as follows: Assessing, planning, designing, testing, documenting and implementing M365 and other collaboration technologies.

In addition, this role will provide third-level escalation support for our global enterprise. This position contributes to promotion of transformative collaboration initiatives leveraging Microsoft M365 technologies, such as Exchange Online, Microsoft Teams and OneDrive.  Come and join our team!

Key Responsibilities and Duties

  • Contribute to M&A-related M365 migration and integration projects.

  • Contribute to the realization of TIAA's cloud-based collaboration strategy, while continuing to support and evolve on-premises infrastructure when appropriate.

  • Provide expert-level troubleshooting and resolution for messaging-related incidents and problems.

  • Support team members in resolution of critical incidents, outages and assist with root cause analysis.

  • Engineer solutions which leverage messaging and collaboration tools, enabling internal customers to meet their business requirements.

  • Identify opportunities to automate and/or improve existing processes while adapting them to hybrid cloud topologies.

  • Continuously evaluate new offerings from Microsoft and other providers to evolve our collaboration capabilities.

Educational Requirements

  • Bachelor's Degree Preferred

Work Experience

  • 3+ Years Required; 5+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required Qualifications:

  • 3+ years' of operations experience with M365

  • 3+ years’ experience with messaging and collaboration services

  • 3+ years’ experience with Core SMTP (simple mail transfer protocol)

Preferred Qualifications:

  • Experience managing MS Exchange and MS Exchange Online through PowerShell

  • Familiarity with Graph API

  • Able to communicate complex technical concepts and information to both technical and senior leadership levels

  • Broad experience with technologies in the Microsoft 365 ecosystem, including Teams, Azure, Power Platform, SharePoint

  • Understanding of Microsoft 365 Multi-Geo concepts and Information Barriers

  • Knowledge of non-Microsoft perimeter email and security technologies (Exchange Edge Transport, Cisco IronPort, Proofpoint Email Encryption, Zscaler, Cisco AnyConnect, M365 conditional access)

  • Familiarity leveraging Microsoft M365 security technologies

  • Previous work experience in Financial Services and familiarity with regulatory, compliance, and legal requirements

Base Pay Range: $90,800/yr. - $151,300/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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