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Ally Site Reliability Engineer in Charlotte, North Carolina

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? The Opportunity Ally IT Operations team is looking for an outstanding Site Reliability Engineer (SRE). The SRE will serve as a highly specialized senior level technical application lead focusing on operational stability by driving IT operations readiness through the continuous improvement in our products. This role will involve working closely with development teams and business partners, coaching junior operations teams, and implementing enhanced monitoring and alerting capabilities for our distributed platforms. Additionally, the SRE will aid in the development of automation to reduce MTTR and manual tasks. The ideal talent will have experience driving large scale development efforts in an agile environment as well as a thorough understanding of DevOps practices with a focus on managing production environments. We are looking for a high energy, team player with an innovative mindset interested in joining a group of IT professionals dedicated to enhancing IT operations. This position will report to a Director of IT Operations. Passion for technology and problem solving are a must have. The Work Itself * Collaborates with Cloud Engineering, Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring, and metrics for operational readiness. * Uses technical knowledge, creativity, and company practices and to drive down occurrences of incidents through development of proactive alerting and monitoring. * Provide continuous feedback to development teams on system stability, defect analysis and system enhancements. * Provide recommendations and develop automation to improve system / application performance and stability. * Develop runbooks and patterns for AWS/DevOps operations * Drive knowledge transition from development to sustain team for each functional deployment * Work with IT business and development partners to gather inputs to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time * Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues * Lead RCA and SWAT investigations for the IT Operations team * Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team * Facilitate day to day execution of real time L2 technical support and troubleshooting * Support business continuity and disaster recovery activities * Lead maintenance of master documents i.e. Runbook, Playbook and help maintain accurate application documentation * Provides guidance in resolving performance related issues and designing solutions for any technical issues faced by the application * Review and accept the technical documentation The Skills You Bring * BS in Computer Science or related field, MS preferred * 5 + years of experience in a similar sustain role and extensive knowledge of associated processes * Shows deep knowledge and understanding of enterprise-scale platforms and architectures * Possesses strong analytical, problem-solving skills and exhibits strong leadership skills * Experience with Co-ordination between upstream applications to resolve incidents * Grasps new technologies and can adapt to rapid shifts in priorities * Experience with implementing sustainable, audit-ready processes to support IT controls such as executing deployment, access management, audits, incident management, change management, etc. * Applied experience with as many of the following as possible: Unix and Windows platforms, Java EE, JavaScript, Spring, Spring Boot, REST API/Micro Services, Shell Scripting, Python, PL/SQL and databases, specifically Oracle * AWS/Cloud hands on experience * DevOps hands on experience with DevOps tools such as Python, Terraform, Jenkins, Gitlab, Ansible, docker * Experience with Splunk, AppDynamics or other similar monitoring tools preferred * Correlate environment conditions and metrics to application events * Experience debugging problems in a distributed system * Experience with source control management and build tools including SVN How We’ll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. 2E Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled