Our Ability Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

About the team

The ServiceNow Development team is a key component of our Employee Technology Experience team. Their goal is to provide support through an omni-channel strategy, ensuring support for our employees when it matters most. They strive to offer a technology experience similar to what consumers expect, featuring increased automation for resolving issues, fewer portals to navigate for support, and a virtual assistant to handle routine tasks.

The Senior ServiceNow Engineer responsibilities include:

Software Development and Maintenance:

• Develop broad solutions in ServiceNow including in Portal, Virtual Assistant, Mobile and Service Operations Workspace (SOW).

• Create optimal designs adhering to architectural best practices, considering scalability, reliability, and performance.

• Analyze failures, propose design changes, and promote operational improvements.

Quality Assurance and Standards Compliance:

• Take full ownership of the software produced, ensuring adherence to standards and minimal impact on customer experience.

• Conduct code reviews to guide engineering best practices and ensure compliance with development procedures.

• Ensure compliance with security protocols and a commitment to software reliability engineering standards.

Team Collaboration and Innovation:

• Foster a culture of innovation, collaboration, and continuous improvement.

• Manage tasks with a focus on proper prioritization and proactive communication of potential issues.

• Demonstrate self-motivation, effective collaboration, and adeptness with the agile software development lifecycle and DevOps principles.

• Engage with emerging technologies to support technological transformation.

Basic Qualifications (Required):

• Bachelor’s degree, or equivalent work experience

• Five or more years of ServiceNow development experience

• Has ServiceNow CSA (Certified System Admin) Certification

Required Technical Skills:

• ServiceNow Platform Expertise: Profound knowledge of the ServiceNow platform and its capabilities, including an understanding of the latest releases and updates.

• Development Skills: Proficiency in JavaScript and familiarity with client and server-side scripting in ServiceNow. Knowledge of HTML, CSS, and modern JavaScript frameworks (like AngularJS) for portal development.

• Integration Skills: Experience with integrating ServiceNow with other business systems using REST, SOAP, and other relevant web services.

• Mobile Development: Understanding of ServiceNow’s Mobile Studio and experience in developing mobile-friendly applications and features.

Preferred Skills/Experience:

• AI and Virtual Assistant: Knowledge of implementing and customizing ServiceNow’s Virtual Agent, including NLU (Natural Language Understanding) and integration with AI services.

• Workflow and Automation: Ability to design and implement complex workflows and automate processes to enhance service operations.

• UI/UX Design: Skills in designing intuitive and effective user interfaces and user experiences, particularly within the ServiceNow portal.

• Performance Optimization: Experience in optimizing the performance of ServiceNow applications across different modules and ensuring scalability.

• Security Practices: Understanding of security best practices within ServiceNow development, including data privacy and role-based access controls.

• Problem Solving and Analytical Skills: Strong problem-solving skills and the ability to think analytically to overcome development challenges.

• Project Management: Experience in Agile methodologies and the ability to manage multiple projects effectively.

Location Expectations:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00 - $154,990.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.