Job Information
Equitable Production Support Systems Analyst/ Help Desk in Charlotte, North Carolina
Production Support Systems Analyst/ Help Desk ( 240000CI )
Primary Location : UNITED STATES-NC-Charlotte
Other Locations : UNITED STATES-Remote, UNITED STATES-NY-Syracuse
Organization : Equitable
Schedule : Full-time
Description
Description
At Equitable, our power is in our people.
We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
The team serves as a Level 2 production support with escalations from teams such as: Customer Service, Distribution, Implementation and Underwriting. The team provides support to all Employee Benefits systems including: quoting, underwriting, enrollment, client web portal experience, billing, sales CRM tool and reporting.
Key Job Responsibilities
Understand the life cycle of an Employee Benefits group/client from pre-sale prospect to inforce to renewal/terminated status
Understand the systems utilized, interfaces and dependencies of each system on the Employee Benefits platform
Work from a queue of requests proactively without waiting for assigned work
Analyze a request and properly determine severity/priority of resolution required
Use critical thinking skills to determine root cause of issue and provide a resolution plan or escalation to IT partner teams
Coordinate resolution efforts with IT partner teams and/or system subject matter experts (SME)
Contribute to resolution by providing thoughtful and innovate ideas
Provide status updates in a timely manner proactively or when requested
Complete requests that are aligned to a specific service level agreement (SLA)
Participate in team meetings and trainings as requested
The base salary range for this position is $46,000 - $60,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits : Equitable Total Rewards Program (https://portal.equitable.com/appentry/EDoxRedirect?node_id=A2023013000001)
Qualifications
Required Qualifications
BS/BA degree or equivalent work experience
Strong skills with Microsoft product suite (Word, Excel, Outlook, SharePoint, Teams)
Strong SQL knowledge or willingness to learn SQL
Ability to communicate with technical and non-technical personnel, both written and verbal
Ability to operate in a fast-paced environment
Possess a high level of productivity, reliability, proactiveness, attendance and attention to detail
Preferred Qualifications
Employee Benefits experience a plus
Help Desk experience a plus
Experience using agile methodology a plus
Skills
Business Analytics: Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to predict trends and providing forecasts that drive business decisions and business planning.
Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.
Data Integrity: Knowledge of objectives, terminologies, and approaches of data integrity; ability to ensure the accuracy and consistency of data in various business environments.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.
ABOUT EQUITABLE
At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .
Req ID: 240000CI