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About this role:

Wells Fargo is seeking a Network Operations Shift Manager, internally titled as a Network Engineering Manager, to join our team working in a fast-paced environment where you can make a real difference to our business each day. You will manage a team of engineers that are highly skilled and focused on resolving incidents involving all aspects of secure network technologies with a focus on voice solutions. Partnering with peer managers and engineers, you will build state of the art automations that resolve incidents with little to no human intervention. You will provide guidance and support to the network operations team and work closely with hardware and telecom vendors to quickly address faults within the environment. You will communicate effectively with senior leaders regarding outages and recovery efforts while maintaining a focus on building strong skillsets within the network operations team.

In this role, you will:

• Manage and develop team of Network voice engineers with the responsibility to maintain and support the company's telephony infrastructure including VoIP and Unified Communications.

• Develop and implement processes to monitor, maintain, and optimize voice network performance.

• Collaborate with teammates to ensure seamless integration of voice and data network operations.

• Manage vendor relationships for telephony services, hardware, and software

• Identify and recommend opportunities for process improvement and risk control development

• Ensure issues are resolved in a timely manner and to the high-quality level that our customers expect

• Make decisions and resolve issues regarding objectives and operations of network engineering functional area and team to meet business objectives

• Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility

• Utilize networking management software and testing tools to fine tune systems and optimize system performance, monitor and implement security measures and streamline network functions

• Collaborate with and consult with peers, colleagues and multiple level managers

• Manage allocation of people and financial resources for Network Engineering

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of Leadership experience

Desired Qualifications:

• One or more technical certifications in a network or cloud discipline

• Strong knowledge and experience managing VoIP technologies, SIP trunking, and unified communications platforms.

• Experience with cloud-based telephony solutions such as Microsoft Teams or Zoom Phone.

• Experience in network operations, maintaining a large network

• Knowledge of cybersecurity principles as they apply to telephony systems.

• Hands-on experience with voice network design, troubleshooting, and maintenance.

• Experience managing a network in an automated fashion and directing the work of engineers who build and maintain automation

• Familiarity with network monitoring tools and performance optimization.

Job Expectations:

• Ability to work on-call as assigned

• Flexibility to work in a 24/7 environment

• Ability to travel up to 10% of the time

• Willingness to work on-site at stated location on the job opening

• This position is not eligible for Visa sponsorship.

Posting Locations:

• 1525 W W T Harris Blvd - Charlotte, NC 28262

• 1305 W 23rd St - Tempe, AZ 85282

Posting End Date:

11 Nov 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-410384