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Equitable Field Technician (Onsite) in Charlotte, North Carolina

Field Technician (Onsite) ( 230000CB )

Primary Location : UNITED STATES-NC-Charlotte

Other Locations : UNITED STATES-FL-Miami

Organization : Equitable

Schedule : Full-time



At Equitable, our power is in our people.

We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

This role is required to be In Office located in Charlotte, NC and/ or Miami, Florida.

  • Supporting Advisors in helping to ensure Tech related issues are resolved in a timely manner

  • Proactively educating and communicating technology enhancements and rollouts for advisors

  • Assist with Level 1 Ticket submission and resolution and providing “How-To” support

  • Partner with IT counterparts to escalate and troubleshoot advisor issues

  • Assist with on-boarding of new advisors, employees, and sales assistants

  • Work closely with the Digital Specialist to assist in training as needed

  • Assisting with in-branch technology to include conferencing, etc

  • Oversight of phone systems to include moves/changes

  • Oversight of Lexmark scanners/printers

  • Oversight of security systems, keypads/cards

  • Oversight of Branch Network and escalation needs

  • Escalate technical and out of subject matter expert issues to proper areas

  • Partner with other business areas to stay up to date and promote the most recent digital and technology enhancements, initiatives, tools, etc.

The base salary range for this position is $54,000-$81,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program (https://portal.equitable.com/appentry/EDoxRedirect?node_id=A2023013000001)




Required Qualifications:

  • Strong analytical, problem-solving skills and business acumen

  • Must be strong on “follow-through”

  • Naturally collaborative, must possess exceptional interpersonal and communication skills (both written and verbal) with a demonstrated ability to work with all levels of leadership

  • Self-starter with strong initiative and ability to work independently

Preferred Qualifications:

  • Bachelor’s degree preferred

  • 4 years of technology or similar experience

  • Able to travel between branches (possible 10% Travel)


Data Integrity: Knowledge of objectives, terminologies, and approaches of data integrity; ability to ensure the accuracy and consistency of data in various business environments.

Document Management: Knowledge of document management; ability to categorize, integrate, update, document and distribute business information in a secure, effective way.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.


At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .

Req ID: 230000CB