Our Ability Jobs

Job Information

Ally Enterprise Fraud Program Director, Deposits in Charlotte, North Carolina

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? The Opportunity Ally Financial’ s Enterprise Fraud, Security and Investigations function manages and analyzes Ally’s exposure to internal and external fraud risk factors. The function strives to achieve an appropriate balance between risk and return, limit unnecessary risk, and protect the company’s financial returns. This position will be responsible for leading the execution and enhancement of the effective challenge of the Deposits Fraud program and serving as a strategy, control, and testing subject matter specialist supporting the business and related Enterprise functions. The Work Itself * Maintain, monitor, and test a superior Fraud Prevention, Detection and Investigations program supporting Ally’s Deposits business. * Ensure ‘best in class’ fraud processes, infrastructure, strategies and tools are utilized to accurately identify and manage fraud risk across all Deposits Products and Channels (Online, Mobile, Contact Center, and Back Office). * Manage fraud risk within the portfolio at the highest level of visibility and rigor through the development and management of operational and executive metrics. * Maintain satisfactory fraud program performance on the Ally Deposits portfolio. * Ensure fraud risk is identified and remediated through independent validation and testing of business fraud controls * Execute and improve the credible challenge program inclusive of monitoring, testing, issue escalation, and reporting to mitigate fraud risks * Manage team responsible for raised investigations and related investigative review processes * Build fraud awareness, education, and alert notification processes * Communicate portfolio performance, initiatives and threats to senior management and portfolio teams, through a regularly established communication rhythm of executive summaries, dashboards and portfolio reviews. * Use Fraud Subject Matter Expertise to complete assigned projects that look to improve Ally’s overall fraud controls. * Build and maintain relationships across the business line and enterprise functions to ensure effective influence required to meet Fraud Risk goals. * Represent Enterprise Fraud team on risk assessments and mitigation plan development for new products and business growth opportunities. * Establish priorities and delivery of work efforts using direct and indirect staff of investigators, analysts, and subject matter specialists. * Ensure appropriate application of internal and external intelligence to identify and reduce fraud risk * Collaborate with the technology teams to drive enhancements and/or transformations of system capabilities for the fraud value stream * Participate in consortium groups and industry conferences to stay apprised of industry threat trends The Skills You Bring Technical Competencies: * Demonstrates a superior understanding of Deposits fraud risk management * Understands basic technology architecture and security of web, mobile, and telephone-based financial services * Demonstrates a solid understanding of tactics used to commit cyber fraud and tools used to prevent successful attempts * Competent writer of corporate policies and communications. * Capable of leading, managing and motivating staff through communication of vision, leading by example, and passion for flawless execution * Has an understanding and commitment of the continuous business improvement process. * Has the analytical ability to develop and execute strategic and tactical plans. * Possesses a strong knowledge of operational facets of various financial service product lines Education and experience requirements: * Bachelor’s Degree * 7-10 years of 1st or 2nd line fraud risk management experience or related Audit experience in a retail banking or financial services environment * Certified Fraud Examiner, Certified Information Systems Security Profession or applicable fraud risk designation preferred Personal Proficiencies: * Possess excellent written and oral communication skills. * Demonstrate the ability to work collaboratively and effectively at all levels of the organization. * Be an effective change agent with highly developed problem-resolution skills. * Have good organizational skills with the ability to work independently and initiate proactively. * Be passionate about the subject matter and inspire the same passion in others * Appreciate the importance and value of effective relationship-building within the Enterprise and industry * Have a demonstrated history of effective people management How We’ll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. 2D Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled