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Position SummaryUsi ng lived experience with mental health and/or substance use challenges and having achieved recovery, Peer Support Specialists (PSS) guide, coach, and mentor others who are working towards recovery. The personal experience of recovery is utilized to help the Aetna team understand how best to coordinate care for members and develop action plans for the members t hey are support ing . The PSS s hare coping strategies, wellness tools and other resources with care managers, care coordinators and the members , to best meet the needs of the member where they are at in that point in time. Peer Support Specialists (PSS) s erve the community as a bridge between the member , the community, and the healthcare system (providers) through outreach and education. By providing these services, Peer Support Specialist’s help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. Required Qualifications

• 2-3 years’ experience in community/outpatient setting working with members in a mental health or substance use setting is required

• Must have knowledge of local community supports and services, formal and informal community agencies and resources

• Exceptional communication, organizational and interpersonal skills, with attention to detail required

• Ability to work effectively with a wide range of constituencies in a diverse community

• Ability to educate health care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences

• Experience providing care to socially and medically complex patients effectively in a variety of non-traditional settings

• Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services

• Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment

• Experience using a computer and strong keyboard navigation skills including the use of MS Office Suite, Word, and Excel applications

Preferred Qualifications

• Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions

Education

• If not certified, completion of a Certified Peer Support Training Program is required within one year from start date

• Peer Support Specialist certification is preferred

• High School Diploma or G.E.D.

Pay Range

The typical pay range for this role is:

$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/27/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.