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Pearson Customer Success Manager in Charleston, West Virginia

Customer Success Manager - ( 2108338 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

As the global leader in electronic testing, Pearson VUE (www.pearsonvue.com) validates the skills and knowledge of millions of individuals every year. Our customers’ high-stakes certification, licensure, admissions, and other credentialing exams help people advance in technology, government, and professional careers, as well as to attain educational growth. Pearson VUE offers proctored exams through the world's largest network of test centers in addition to testing in online and un-proctored environments.

Certiport (www.Certiport.com), a Pearson VUE company, prepares individuals with current and relevant digital skills and credentials for the competitive global workforce. These solutions are delivered by more than 12,000 Certiport Centers worldwide and include the official Microsoft Office certification program, the Microsoft Technology Associate certification program, the Adobe® Certified Associate certification program, the CompTIA Strata™ IT Fundamentals, the Autodesk® Certified User certification program, the Intuit® QuickBooks Certified User certification program and the Internet and Computing Core Certification (IC³®).

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

We are actively seeking a Customer Success Manager to work with our NOAM Education Sales team. This position is responsible for contributing to sales and support, working in multiple market segments within the North American Sales Team, and working with multiple product lines. This position is responsible for developing customer relationships that promote retention and loyalty. The candidate will work directly with teachers to drive the success of their programs. This position will provide a getting started webinar for all new accounts. They will proactively reach out to the new accounts to ensure success.


Customer Success:

  • Work with new accounts to ensure proper training. Target best practices to drive overall satisfaction.

  • Provide PD sessions for key clients to drive product renewals and promote new programs. Work directly with Territory Managers to identify opportunities and deliver training for clients. This training can be used to drive revenue as well as secure renewals.

  • Develop a distance learning series of webinars that will help teachers incorporate classroom activities in the new distance world. Work with learning vendors to share best practices in all environments.

  • Speak at conferences on certification in the classroom from a teacher’s perspective. Provide key messaging to drive increase utilization and introduce new certifications.

  • Monitor key teacher resources and blogs and help promote a certification strategy

  • Target zero utilization customers to jump-start their usage and understanding. Work proactively with Territory Managers to deliver best practices and provide outreach to key accounts.

  • Be a teacher liaison to help new teachers with the challenges in the classroom. Provide motivation and empowerment with teachers.

  • Provide a classroom plan for certification including exercises and pacing guide.

Territory Support:

  • Travel to PD events to promote teacher success.

  • Speak and provide training for state CTE events and tradeshows.

  • Work with Territory Managers to provide the support to increase customer footprint and drive new business.

  • Position will travel 20% to 30%

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is 75k. This position is not bonus eligible. Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/ Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


Education and Experience:

  • Bachelor’s degree

  • Minimum of 10 years teaching experience

  • Experienced trainer

  • Understanding of CTE and experience with promoting certification within the pathways.

Knowledge, Skills and Abilities:

  • Performance-driven and results-oriented

  • Customer relations

  • Self-motivated—able to work independently to achieve Certiport goals

  • Excellent oral, written, time management and presentation skills

  • Able to quickly develop trusting and cooperative relationships over the phone and in person

  • Knowledge of computer systems, CRMs, and Office apps required

Equal Employment Opportunity

Primary Location : US-RE-Remote

Other Locations : US-UT-American Fork

Work Locations :



Job : Sales

Organization : Assessments VUE

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : Jun 9, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2108338