U.S. Bank Application/Production Support Admin - Archer and SQL - Remote in Charleston, West Virginia
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
The Risk Technology Production and Application Support Team is looking to fill a valuable position to ensure we can continue our growth as the demands on our team expand. The Production and Application Support Administrator will have responsibilities involving SQL Data Warehouse and SQL Server application administration, and Enterprise Governance Risk and Compliance (eGRC) technology functions.
The right candidate has a self-driven, “read between the lines” mentality and can operate with limited oversight over their daily tasks with full support from teammates and management to complete said tasks successfully. This role involves support for SQL Server infrastructure, software applications, and end users. The right candidate will be a key participant in our department’s mission, goals, and business partner relationships.
Job duties and responsibilities include:
Assisting the RTS owned Application Technical Owners (TOs) for the Archer eGRC platform, Vault Data Warehouse, SentryOne, Databridge, and Risk Portal in the following areas:
Point of contact between Risk Technology Solutions and Technology and Operations Services business lines
Point of contact between US Bank and third-party application vendor teams
Ensure ongoing monitoring and successful installation of software patching as needed
Day to day performance monitoring of systems’ health
Alternating on-call schedules for ServiceNow incident ticket ownership including after-hours and weekend support when needed
Work with TOs to create documentable procedures and processes for auditors
SQL Server, database, and application administration
Disaster Recovery coordination, including facilitation of quarterly business continuity exercises
Change, incident, problem, and service management ticket handling in ServiceNow
Provide ETL production support for the numerous Operational Level Agreements (OLAs) the team maintains
Intrateam coordination and communication to ensure KPIs are strived for and met
Bachelor's degree in Computer Science or related field, or equivalent work experience
Five or more years of experience in application development
At Least 2 years of SQL Server database administration experience highly preferred
Experience supporting the Archer application and infrastructure highly preferred
Always On High Availability experience preferred in an on prem or Microsoft Azure cloud-based server infrastructure
Experience supporting application infrastructure:
Capacity analysis and forecasting
Scripting experience (PowerShell, Python or similar)
Ability to read and write T-SQL queries
Experience with Web Server/IIS Support
Ability to think through easy to complex tasks in a manner that creates pragmatic solutions to everyday problems
Advanced interpersonal verbal and written communication skills in a professional environment
Ability to work cooperatively and professionally with co-workers, customers, and management
Experience responding to audit requests in a highly regulated environment
Advanced knowledge of ServiceNow along with ITIL Service, incident, and Change/release management
Working knowledge of Agile development practices
Working knowledge of SDLC
Well-developed problem-solving skills
Extreme attention to detail
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $84,065.00 - $98,900.00 - $108,790.00
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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