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About the role

We are looking to appoint a Project Manager to support School Assessments in the successful delivery and fulfilment of assigned programs. In this role you will need to be self-motivated, diligent, and able to meet business and project demands within a dynamic and fast-paced environment. You may be responsible either for multiple projects or for one larger project within a program, which often requires multiple resources and functional integration. You should be familiar with project or program objectives, as well as the role and function of each team member to effectively coordinate the activities of the Program Delivery Team. You will spend considerable time communicating with the customer and other stakeholders (vendors, cross-functional teams, subcontractors) involved in the delivery of assigned projects or programs to ensure customer satisfaction.

As Project Manager you will anticipate opportunities and issues proactively as well as manage scope using project management applications and tools. Finally, you should enjoy working with a diverse team of dedicated and passionate professionals.

What you will be responsible for:

Customer Relationship Management

• Establish and maintain positive and productive relationships with internal resources and external customers.

• Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.

• Serve as primary point-of-contact to the customer and cross-functional teams for day-to-day execution.

• Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.

• Serve as a backup for Program Manager for customer requests and escalations.

Project Management

• Responsible for overall project management through the life cycle (initiate, plan, execute, control, close).

• The Support of Technology role works directly with the core technology team to ensure configurations and platforms are set up correctly for the client specifications.

• Utility to manage work across programs and in different areas of the value stream.

• Manage project schedule and communicate schedule deadlines to internal and external groups.

• Open and manage JIRA tickets for deliverables and issues.

• Manage customer requirements and documentation required to effectively manage program deliverables as assigned.

• Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors and vendors) to meet project goals.

• Ensures adherence to quality management plan for all project deliverables.

• Identify changes to project scope or costs and work with Program Manager to implement scope modification.

• Identify and track project risks and work with project stakeholders on risk mitigation plans.

• Identify and implement opportunities for process and quality improvements which promote cost reduction.

• Execute the tasks as defined in the project plan and schedule in order to meet customer deliverables.

• Prepare and present internal and external reports on program status, risks and other program related issues.

• Lead Customer and Internal Meetings, including status meetings, planning meetings, and lessons learned meetings.

• Capture project action items, assign owners, and manage to closure.

• Mentor other Project Managers and Project Coordinators.

• Participate in and lead continuous improvement initiatives with delivery teams.

• Assist/support programs beyond primary assignment.

• Support the Program Manager with project and program level new business initiatives including developing schedules for RFPs.

Financial Management

• Support Program Manager with program invoicing and providing necessary documentation for invoicing.

• Identify process improvement initiatives in order to reduce cost while maintaining quality.

• Identify and implement process improvement initiatives in order to reduce cost while maintaining quality. And track and monitor cost savings.

• Exhibit basic financial acumen (attend monthly financial meetings)

• Support Program Manager with financial reviews and documentation necessary to ensure that contract is maintained within budget and margin expectations.

• Creates and manages SOWs and contracts in coordination with Program Manager.

What we are looking for:

• Bachelor’s Degree desired or commensurate experience. Demonstrable experience in a Project Management role.

• Background in technology project management is highly desired.

• PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.

• Ability to make decisions based upon limited information.

• High-level knowledge and exposure to end-to-end management.

• Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever changing environment.

• Significant experience with customer service

• High sense of urgency and attention to detail required.

• Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations.

• Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.

• Some travel required.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $70,000 - $100,000 per annum, dependant on experience.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type:

Req ID: 17514