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National Grid Head of Connections Pricing & Analytics in Cardiff, United Kingdom

About the role

We are looking for a Head of Connections Pricing & Analytics to lead the delivery of connections pricing and data analysis, driving a significant step change in connections performance for National Grid’s Electricity Distribution (NGED) business. This is a senior position which will play a key role in delivering our objectives in achieving stronger connections commercials, reforming connections, and driving better customer outcomes.

Reporting to the Director of Connections, you’ll deliver valuable analysis and insight to drive deeper understanding of our connections customer journeys and where we can drive better customer outcomes and a much sharper commercial focus, supporting NGED as we continue to be a leading, influential voice in industry on Connections Reform. The role holder will also be responsible for delivering forecasts of connections volumes, working with key stakeholders across the business to enhance our planning.

To be successful, you’ll have the ambition to play a key role in the UK’s shift to net zero carbon, be highly experienced in leading change, skilled in stakeholder management and passionate about customer excellence.

We can offer flexibility on where the role is based - Warwick, The Strand London, or in one of our Electricity Distributions Offices (Bristol, Birmingham, Castle Donnington, Cardiff).

We offer a hybrid and flexible working approach, a mix of working in the office and the rest home working. Our standard working week is 37 hours, though we can also offer some flexibility in terms of hours / times if required.

You'll be responsible for

• Leading the definition and delivery of data, analysis and reporting on connections performance to drive a step change in the business

• Developing commercially sound pricing models

• Providing meaningful metrics and targets to drive business success

• Improving in the quality of connections data

• Providing data and analysis to ensure regulatory compliance

• Creating, recruiting and leading a highly motivated, innovative and customer-focused team

About you

• Compelling background in senior analytical roles and performance reporting, with the ability to transform raw data into valuable business insights to inform business decisions.

• Curious, analytical and logical by nature with a keen eye for detail and strong commercial acumen.

• Experienced in leading change, developing and delivering meaningful analysis and insights, assessing opportunities and business cases and engaging key players to build a shared understanding of connections performance.

• A clear communicator with strong commercial acumen.

• Passionate about customer excellence and ambitious to play a key role in the UK’s shift to net zero carbon.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we’re committed to building a diverse, inclusive and authentic workplace for everyone. So if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What we can offer you

A competitive salary of between £72,000 - £100,000– depending on experience and location.


• An electric company car or car cash allowance

• Up to 20% Annual Bonus (based on personal and company performance)

• 28 days annual leave, plus eight statutory days in addition to the option to buy additional or sell holiday days every year

• Private medical insurance

• A generous contributory pension scheme - we will double match your contribution to a maximum company contribution of 12%

• Life Insurance 10 x base salary

• Financial support to help cover the cost of professional membership subscriptions.

• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).

• Access to apps which support health, fitness, and wellbeing

• Career development, ongoing training and support, career progression and plenty of opportunity to progress!

Further information

This role closes on 03 June 2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

About us

National Grid Electricity Distribution (NGED) is the regional electricity distribution division of National Grid.

We are the largest UK Electricity Distribution company, providing services and energy to over 25 million customers, through 8 million connections in our four regions across South Wales, the South-West, West Midlands, and East Midlands. Over the next five years we need to invest in over £7.5bn of infrastructure to fulfil the UK’s ambition, enabling capacity for more than 1.5 million Electric Vehicles and 600,000 heat pumps and ensuring our customers can connect to our network when they want and how they want.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potentia l. #LI-SC1 #LI-HYBRID