Our Ability Jobs

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.

• We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.

• We are FOR providing practical and affordable products designed for those we serve.

• We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.

• We are FOR providing a personalized customer experience to our policyholders and producers.

• We are FOR acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve – representing the goodness of mutuality in all we do.

We do our best to:

• Demonstrate a desire to assist.

• Listen to understand and respond empathetically.

• Explain things in a manner that is easy to understand.

• Be knowledgeable students of our business.

• Take full ownership to resolve questions and issues.

• Be professional, polite, and courteous.

• Leave our customers and associates “better than where we found them.”

We are hiring a motivated HR Operations Manager with a human resources background to provide a top-notch employee experience. The HR Operations Manager finds ways to enhance our people systems.

Responsibilities:

HUMAN CAPITAL MANAGEMENT SYSTEM (ADP), HR PROCESS & VENDOR MANAGEMENT

• Oversee the administration of the HRIS system and ensure data accuracy and integrity.

• Build, Track, analyze, and communicate key success metrics as they relate human resource programs & operations

• Administer vendor relationships with various HR, LOA and Benefit companies

• Manage data analytics and reports to support HR strategies and initiatives

• Document, Analyze and improve HR processes, workflows, and system capabilities to support strategic initiatives and business objectives

• Responsible for ensuring compliance with federal, state, and local employment laws and regulations, as well as company policy

• Maintain data privacy and security policies and ensure compliance with relevant regulations

• Build a central repository for all HR related documents and processes.

RECRUITMENT & CONTINGENT LABOR

• Develop effective recruitment and hiring strategies for Boston Mutual

• Full Life Cycle recruitment for all Exempt positions

• Sourcer/Headhunter for hard to fill positions

• Develop and maintain a companywide Contingent Labor Program.

POLICY IMPLEMENTATION AND COMPLIANCE

• Perform an annual audit of our Employee Handbook

• Ensure compliance with labor laws and regulations, updating policies as needed

HEALTH AND SAFETY

• Be the first point of contact for any workplace injury reporting with Chubb

• Manage OSHA requirements and compliance

• Coordinate with managers after a workplace injury occurs

• Responsible for leading all emergency evacuation procedures

PERFORMANCE MANAGEMENT

• Manage the annual performance management systems

• Ensure proper documentation and storage of employee performance-related content

Qualifications:

• Bachelor’s Degree in Human Resources, Business Administration, or equivalent work experience.

• 5+ years of human resources management and/or business administration experience.

• Confident using HRIS system (ADP or similar)

• Full Life Cycle Recruiting experience

• Solid knowledge of Federal and local State Employment laws to include (but not limited to) ADA, FMLA, OSHA, FLSA, EEOC

• Clear communicator with proven track record of managing the full employee lifecycle

• Experience managing an annual performance review program

• Experience managing administrative end of technology systems

• Strong organizational skills and attention to detail with ability to meet deadlines