Job Information
Boston Mutual Life Insurance Data Imager/Scanner in Canton, Massachusetts
All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.
The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.
We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.
We are FOR providing practical and affordable products designed for those we serve.
We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.
We are FOR providing a personalized customer experience to our policyholders and producers.
We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.
We do our best to:
Demonstrate a desire to assist
Listen for understanding and respond empathetically
Explain things in a manner that is easy to understand
Be knowledgeable students of our business
Take full ownership to resolve questions and issues
Be professional, polite and courteous
Leave our customers and associates “better than where we found them”
Summary of Position
The Data Imager/Scanner reports directly to Supervisor – Record Management.
The Data Imager/Scanner is responsible for accurately providing scanning support to multiple departments within Boston Mutual while maintaining the highest levels of service professionalism in all they do.
The Data Imager/Scanner is expected to:
Prep Closed Claim files for scanning.
Scan closed files and all associated documentation (claim forms, medical records, correspondence, worksheets, policy language and other materials included within the claim file)
Index each closed claim file once documents have been scanned to ensure records can be accessed for future reference.
Track and log daily production and perform quality control checks on scanned and indexed claim files to ensure image has a high degree of clarity and readability and record is indexed correctly.
Participation in department meetings
Must comply with privacy guidelines; will protect the privacy of customer information
Participation in organizational wide special projects as assigned.
Other duties and special projects as required
JOB REQUIREMENTS AND QUALIFICATIONS
Education: High School Diploma required
Experience: Minimum of 1 year of office or customer service experience required.
Knowledge Requirements:
Excellent written/verbal communication skills.
Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.
Excellent interpersonal skills and the ability to effectively build and extend relationships.
Strong computer skills using MS Office.
Insurance knowledge is a plus.
Certifications/Licensures: N/A
ADDITIONAL INFORMATION
Regular Working Conditions (Desk job with occasional walking, use of computer with hand and finger motions, close and distance vision, minimal noise level and no exposure to weather conditions)
Prolonged Standing Frequent Walking or Stooping Heavy Equipment or Machinery Operation
Heavy Lifting Increased Noise Level Exposure to Weather Conditions
Travel Required “On Call” Hours Required