Job Information
Massachusetts Institute of Technology Patient Services Representative - Urgent Care in Cambridge, Massachusetts
Patient Services Representative - Urgent Care
Job Number: 24535
Functional Area: Health Care
Department: MIT Health
School Area: Executive Vice President
Employment Type: Full-Time
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule:
Email a Friend Save Save Apply Now
Posting Description
PATIENT SERVICES REPRESENTATIVE – URGENT CARE, MIT Health, is responsible for patient flow and appointment scheduling; front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information; administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities; has extensive patient contact, both in person and by telephone; interacts with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues; and provides positive and effective customer service that supports departmental operations. Find a full job description here (https://health.mit.edu/jobs) .
Job Requirements
REQUIRED: High school diploma or GED equivalent; a minimum of two years of relevant experience (e.g. customer service or administrative); ability to perform multiple tasks simultaneously, and to communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner; solid organizational skills and the ability to follow through and complete tasks; math proficiency. ability to add, subtract, multiply, and divide with accuracy; ability to work independently or within a team environment and to work with diverse internal and external constituencies. Job #24535-4 Three 12-hour shifts per week will be required for this position.
10/23/2024Revised 10/25/2024