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Massachusetts Institute of Technology IT Support Specialist II in Cambridge, Massachusetts

IT Support Specialist II

  • Job Number: 23710

  • Functional Area: Information Technology

  • Department: Information Systems & Technology

  • School Area: VP for Info Systems & Technology

  • Employment Type: Full-time (Remote Only)

  • Employment Category: Exempt

  • Visa Sponsorship Available: No

  • Schedule:

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    Job Description

IT SUPPORT SPECIALIST II, Information Systems and Technology (IS&T) (2 openings), to assume a customer service-oriented oriented, problem-solving position representing IS&T while also serving as an advocate for the MIT community within the department. As a member of the escalations team, will identify emerging and complex IT issues and problems and facilitate the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The position involves working autonomously in a fast-paced environment with competing priorities. A full job description is available here (https://www.dropbox.com/scl/fi/9t4o4m9qyg227wnbm63ka/MIT-IT-Support-Specialist-II-Job-Description-Escalations-2024-02-06.pdf?rlkey=fl0j65mcyxyvzxv56bn8xeu3n&dl=0) .

Job Requirements

REQUIRED: bachelor’s degree; at least five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; experience with a learning management system (e.g., Canvas, Blackboard, Moodle, etc.), MS O365 exchange administration support, and SaaS administration support; and strong troubleshooting, communication, and customer service skills. Must be a self-starter comfortable with working in the unknown while taking a proactive approach to existing and emerging technologies in response to MIT’s dynamic business needs. PREFERRED: experience in higher education; experience with AWS, Google, Cloud, ServiceNow, Security+, and/or Network+; solid understanding of the enterprise network infrastructure and how to troubleshoot it; and working knowledge of scripting (e.g., PowerShell, Python, Bash, etc.). Job #23710-7 Starting salary range: $77,000 - 87,000 This is a fully remote position. 2/8/24