Job Information
Forrester Director, Evaluative Research in Cambridge, Massachusetts
At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
Forrester’s Director for Evaluative Research leads the operations for our evaluative research product portfolio, which includes the Forrester Wave™ and Forrester Landscape reports as well as the interactive digital experience powered by Forrester Wave and Landscape data.
This role involves: 1) leading and enforcing the standardization of the product portfolio to ensure simplicity, quality, and consistency; 2) working with research teams to execute on evaluative research projects; 3) communicating the value of the product set to various stakeholders, including internal stakeholders (such as sales, research, and product leaders) and Forrester clients (vendors and users); and 4) working with internal and external stakeholders to optimize and communicate the process.
Success in this position entails operational expertise, team management, and communication, as well as an understanding of the dynamics of Forrester’s unique relationship with the vendors we evaluate.
Job Description:
The successful candidate will:
Understand the demand for, and impact of, Forrester’s evaluative research by speaking with clients, vendors, analysts, research directors, product teams, and sales teams.
Manage the portfolio of evaluative research products in a way that optimizes effort and maximizes the business value for Forrester.
Work with research leadership to develop, standardize, and execute on the methodology and process
Communicate the value of the evaluative research set to key stakeholders.
Educate sales teams on how to manage client vendors being evaluated.
Manage vendor interactions (and escalations) by ensuring that standards are clear. Act as the ombudsman for the escalation process. Conduct regular outreach to the vendors who participate in multiple Forrester Waves to obtain feedback and to assure them that they are being heard.
With research leadership, define the right metrics for the success of the role. This may include revenue growth of the overall portfolio and other strategic growth considerations.
Manage the central resources who work on evaluative research.
Job Requirements:
A BA/BS degree and a strong academic record; at least eight years of professional work experience, preferably in a role that required strong project management or organizational skills.
Five years’ experience in technology market research or an account team role in a research firm or at a technology vendor that required interacting with research firms.
The ability to multitask across projects and a strong attention to detail.
Professional communication skills, particularly with clients and vendors; the ability to manage disagreements related to scoring, fact-checking, and scoring previews.
Proficiency with the Microsoft Office (Excel and PowerPoint).
Familiarity with business essential and emerging technology concepts, e.g., agile software, security tools, cloud computing, and digital business applications.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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FLSA Status:
Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
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Benefits at a Glance - Cambridge