Job Information
Forrester Corporate Services Associate in Cambridge, Massachusetts
At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
The Corporate Services Associate is part of the team responsible for creating and maintaining an organized, modern, and welcoming office environment for clients and employees supporting business goals. The Corporate Services team is a services organization with the employee base being our customer and is responsible for all aspects of office, facilities, and real estate management. Candidates must have strong organization, collaboration, and customer services skills.
Job Description:
Answer and appropriately route calls that come into Forrester’s switchboard.
Greet employees, visitors, clients, and vendors to the office.
Monitor and control access gates in the lobby. Confirm employment before letting individuals through the gates.
Maintain security logs with all visitors’ and incoming employee information.
Validate parking tickets and maintain log.
Maintain neat and presentable lobby area, including coffee/tea/water station for clients, accessible client meeting rooms, and lobby plants.
Employee services: Monitor and support Corporate Services requests from submittal to close, promptly and with strong communication.
Participate in shipping and mail services team responsibilities, both incoming and outgoing.
Vendor liaison: Oversee vendor maintenance, upgrades, inventory, and procurement as needed.
Office environment: Maintain a functional office environment, including conference room readiness, office supply cabinets stock, printer supply stock, and coffee equipment maintenance.
Team support: Provide backup and/or support to Corporate Services team initiatives.
Job Requirements:
Three to five years’ experience with office front desk and/or customer service is a plus.
Self-motivated and able to work independently.
Someone who can lift up to 50 lb., as this role requires moving packages and arranging furniture.
Excellent professional customer services skills, including written and verbal communication.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
Explore #ForresterLife on:
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Glassdoor (http://www.glassdoor.com/Overview/Working-at-Forrester-Research-EI_IE6443.11,29.htm)
FLSA Status:
Non-Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
Benefits at a Glance (https://go.forrester.com/wp-content/uploads/2024/04/Forrester-2024-Benefits-at-a-Glance-US-locations-non-Cambridge.pdf)
Benefits at a Glance - Cambridge
At Forrester, we’re bold. We make big moves, transform businesses, and define the future. We’re the people who challenge, who innovate, who dare to discover. We’re a community of smart people and vibrant voices coming together to do what’s right by our clients and each other. Our success is driven by curiosity, courage, and customer obsession. Here you can be bold at work. Join us and build an extraordinary future.
With you, we’re not just bold. We’re bold, together.