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Forrester Account Manager I in Cambridge, Massachusetts

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

As a member of Forrester’s core sales organization, you’ll build long-term relationships with existing high-tech client accounts, deepen client engagement, and identify and pursue growth opportunities. You will become well-versed in the high-tech industry and will support clients in implementing customer-obsessed, go-to-market strategies that will drive client growth.

As a trusted adviser to strategy, sales, marketing, and product executives, you’ll be by the side of leaders who drive and influence the growth of their business. This is an excellent opportunity to accelerate personal growth as a sales professional and to work with some of the most disruptive and influential brands in the high-tech industry.

Job Description:

  • Partner with your clients as a trusted business advisor by absorbing Forrester’s globally renowned research on emerging technologies, customer experience, and the art and science of scaling hypergrowth companies.

  • Collaborate with Forrester’s world-class industry analysts and ecosystem to sell and deliver prescriptive client solutions.

  • Develop and execute a territory strategy focused on customer growth. Uncover key business initiatives, engage new cross-functional buying centers, and develop sales opportunities in order to increase contract value and customer retention.

  • Be by your client’s side. Listen to them to understand their business needs, competitive landscape, vision, and goals.

  • Maintain and build relationships with executive-level contacts to understand their continuously changing technology landscapes, recognize the complexity of their issues, and identify new opportunities for selling within the account.

  • Apply our client engagement model to deliver phenomenal value and client satisfaction.

  • Use our extensive buyer insights research, buyer-aligned sales process, and helpful internal sales tools and technologies to achieve greater success.

  • Meet overall renewal and enrichment goals for assigned territory accounts.

  • Clearly and concisely articulate the value of Forrester’s differentiated offerings.

  • Maintain knowledge and expertise in our products and services portfolio to align the appropriate solutions with client needs.

Job Requirements:

  • Proven track record of high-performance selling.

  • A collaborative team player.

  • At least one to two years of experience in a B2B consultative selling environment or as a successful SDR/BDR, selling intangible products, ideas, and solutions to business leaders.

  • Relevant, transferable B2B industry experience, such as in technology, financial services, business services, professional services, or healthcare.

  • Experience in relationship development, consultative selling, prospecting, and delivering excellent customer experience through a “customer-obsessed” mindset.

  • Experience with omnichannel outreach in order to engage with new buying groups and prospects.

  • Experience negotiating advance opportunities and selling to executive-level contacts.

  • Experience with territory forecasting as well as proactive and systematic pipeline management in a CRM system.

We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.

Let’s be bold, together.

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FLSA Status:


Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

At Forrester, we’re bold. We make big moves, transform businesses, and define the future. We’re the people who challenge, who innovate, who dare to discover. We’re a community of smart people and vibrant voices coming together to do what’s right by our clients and each other. Our success is driven by curiosity, courage, and customer obsession. Here you can be bold at work. Join us and build an extraordinary future.

With you, we’re not just bold. We’re bold, together.