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Tufts Medicine Technical Project Consultant, Tufts Medicine Integrated Network in Burlington, Massachusetts

The Technical Project Consultant is the person on the Community Connect Team to lead and participate in any technical aspects of projects, including practice implementations to Epic. This would include working with practices regarding data conversions, appointment conversions, interfaces, reporting and hardware. This role will work collaboratively with the IS Department and will be a liaison for the Community Connect team and the various technical resources within IS. This role would report to the Senior Implementation Project Manager.

Responsibilities

  • Work with the Community Connect Project Implementation Consultants and the physician practices to coordinate and assist with the data and appointment conversion process.

  • Provide technical guidance and assistance to evaluate and complete any interface requests

  • Participate in implementation meetings as needed where technical items and hardware are being discussed

  • Evaluate and assist with reporting needs for both implementing and post-live physician practices

  • Coordinate and oversee the hardware components of a practice implementation answering any questions & ensuring the practice has a hardware vendor

  • Assist the Community Connect Engagement Manager as needed during meetings with practices thinking about moving to Epic

  • Assist the Customer Success Consultants with any technical questions that may arise from their practices

  • Provide guidance to the Community Connect Team regarding technical aspects of Epic

  • Assist with Service Now tickets as needed

  • Pull data from legacy systems as needed as well as Epic to support quality program reporting, MIPS and any other data requirements

  • Participate in discussions for new quality reporting that is needed as well as accomplishing the workflows to meet the reporting needs

  • Assists as needed with technical aspects of EpicCare Link

  • Problem solves technical challenges for physician practices affiliated with Tufts Medicine whether on Epic or another EMR system

  • Assist the performance management team regarding Epic technical questions as needed

  • Work collaboratively with the WIISE team regarding Community Connect practices data conversions

  • Assist as needed with any SFTP process where practices may need a file drop for their billing file

  • Manage any Clearwave texting campaigns as needed until the functionality moves into Epic and assist with that process

  • Maintains a technical understanding of MyTuftsMed and appointment reminders to work collaboratively with IS to troubleshoot issues and practice questions

  • Assists the Customer Success Consultants and Implementation Project Consultants to provide information for any planned system upgrades and resulting functional changes

  • Participate in projects as a technical consultant as needed

  • Act as a mentor to Implementation Project Consultants and Customer Success Consultants

    Qualifications

  • Bachelor’s degree preferably in a healthcare or IT related field

  • Minimum of 5+ years’ experience in healthcare technology

  • Demonstrated knowledge of interfaces and use of a Cloverleaf interface engine

  • Epic certification preferred in Bridges & Cogito

  • A strong understanding of appointment and data conversion, overall system structure & data management

  • Knowledge and demonstrated use of SQL and the ability to pull data from Epic & legacy EMR/PM systems as needed

  • Ability to seek innovative solutions to technical challenges

  • Understanding of hardware and the requirements needed for the Epic system

  • Demonstrated ability to interact successfully with clients utilizing excellent communication and customer service skills

  • Understanding of clinical quality measures and MIPS measures and reporting

  • Excellent analytical and communication skills

  • Ability to collaborate in a multidisciplinary environment

  • Self-driven and able to handle multiple projects simultaneously

  • Ability to work and communicate with physicians

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