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LSEG Head of FIMA Client Services, Americas in Buffalo, New York

Role Purpose

Coordinates a global Client Service team, responsible for the management, escalation and resolution of client queries.

Role Responsibilities

  • Works closely with senior leadership to ensure existing procedures and processes are maintained and aligned to the functions strategy and direction, promoting and identifying process improvements where possible

  • Supports in the development of strategies to improve communication of key events through proactive engagements with key teams across the business

  • Coordinates and manages the day-to-day operations of a global Client Service team, delegating responsibility where necessary

  • Manages and coordinates client onboarding training, promoting best practice and ensuring the Client Service teams knowledge is up to date

  • Builds and maintains internal and external relationships, working closely with different members of the Client Service team to provide insights

  • Supports senior leadership with complex issues, and engages with key support teams to ensure awareness upcoming events, potential issues and opportunities

  • Produces and presents regular client reporting and management information at client review meetings

  • Monitors ongoing employee and business requirements and needs, coordinates training to promote development and knowledge transfer.

Minimum Requirements

  • This can be either a People Manager or an Individual Contributor role

  • Degree or equivalent

  • Significant experience in client service and/or relationship management roles

  • Significant stakeholder management experience

  • For some roles: previous people management experience.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.