KeyBank Team Lead III, Operations in Brooklyn, Ohio

Team Lead III, OperationsinBrooklyn, OHatKey Bank- Corporate

Date Posted: 10/10/2018

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4900 Tiedeman Road Brooklyn, OH

  • Job Type: Banking

  • Experience: Not Specified

  • Date Posted: 10/10/2018

Job Description

Job Brief

Working Team Lead that manages staff, resolves highly complex problems, re-allocates resources when necessary and eases workloads during periods of peak volume. Work with Department Manager on developing and implementing strategic direction for the team to exceed client expectations. Assist the Department Manager with associate performance management, including establishing performance goals and providing feedback on performance.


  • Monitor and manage workload assigned to employees to ensure effective and efficient processing of all requests.

  • Monitor workflow and ensure that the deliverables meet or exceed established service level agreements and objectives for quality. Manage exception situations where SLA will be missed to minimize client impact and risk to the firm.

  • Oversee daily/monthly processing of Pension and Lump Sum Benefits including IRA Payments, through the processing of Checks, EFT s, and Wires.

  • Oversee daily/monthly/quarterly/and yearly processing of federal and state withholding payments, forms, and required reporting to the IRS and various state agencies.

  • Oversee the monthly/annual reporting to Plan Sponsors.

  • Ensure timely reporting and completion of all stale and escheated checks.

  • Responsible for a Disaster Recovery and Alternate Site Testing.

  • Understands and can perform all functions within the department. Act as backup to the Department Manager and associates on the team.

  • Proactively identify and resolve issues of a complex or sensitive nature.

  • Develop new employees or existing employees through cross training opportunities. Provide appropriate feedback during training to ensure that employees are learning the proper processes and achieving the expected level of performance.

  • Provides appropriate feedback to Manager on performance of team and associates. Assist with Performance Reviews.

  • Compile and complete weekly and monthly departmental stats reporting.


  • Document processes to written procedures, guidelines or process work flows.

  • Interact with auditors and different lines of business on an as needed basis.

  • Responsible for the reporting of Global Plus system problems, participating in resolution of issues, documenting, testing system fixes and coordinating routine system regression testing.

  • Reviews work processes for opportunities for improvement. Initiates, develops, and implements process improvement..

  • Represents unit, department and/or division in various project/iniatives as needed.


  • Four-year degree in business with a concentration in finance, accounting, management or equivalent work experience.

  • Three to five years of operations or supervisiory experience.

  • Strong leadership and communications skills demonstrated in a team-based business setting. Excellent interpersonal and coaching skills.

  • Sound business judgment as evidenced by success in ability to prioritize tasks, escalate and resolve issues while meeting required deadlines.

  • Quality focused, with the ability to develop and foster an environment of accountability and ownership.

  • Client focused. Demonstrate strong customer service skills.

  • Strong work ethic. High energy and drive.

  • Excellent written and verbal communications skills.

  • Strong risk management skills.

  • Process improvement oriented. Innovative problem solver. Strong project management skills.

  • Excellent analytical and organizational skills. Strong detail focus.

  • Superior research and problem solving skills.

  • Knowledge of Global Plus preferred.

  • Advanced knowledge of Excel and databases.


KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.


Key Technology and Operations (KTO) is Key Bank s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 31946BR