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HERC: Metro New York & Southern Connecticut Technical Operations Manager in Brooklyn, New York

Employer Name: New York University

Technical Operations Manager US-NY-Brooklyn Job ID: 2020-7327 Type: University Relations and Public Affairs (WS1044) # of Openings: 1 Category: Technology New York University Overview Reporting to the Senior Director of Programming, Partnerships and Community Engagement, the Technical Operations Manager is responsible for overseeing technical support for the multi-school production and presentation facilities at 370 Jay Street on the Brooklyn campus. The incumbent will provide technical leadership to their team and evaluate the activities of the staff to ensure client requests are resolved in accordance with established service level agreements and key performance indicators. The Technical Operations Manager will oversee the installation and use of equipment and facilities for a variety of media activities including motion capture, film-making, live sound, performance production, media installation and art installation. The incumbent will work with University Relations and Public Affairs staff, faculty overseeing the facility from various NYU units, as well as various staff, faculty, student and community stakeholders. Responsibilities Required Education: Bachelor's Degree Preferred Education: Master's Degree in digital media or related area. Required Experience: 3+ years related technology experience in a client support environment, or an equivalent combination of education and experience. Preferred Experience: Previous experience in technical production support, higher education administration or research administration. Required Skills, Knowledge and Abilities: Expertise in digital media or related area e.g. live performance production. Conversant with industry standard workflows for software and hardware, including basic A/V reinforcement, motion capture, video editing, and sound recording. Expertise in physical presentation of creative work involving technology (in the fine and/or performing arts), including event production (working with talent, processing technical riders, etc.) Ability to use Microsoft office + Google software and capable of working with internal administrative software. Excellent communication skills (oral and written). Self-motivated and able to work with limited supervision, strong follow-through skills, and able to support relationships with internal and external university partners. Detail-oriented and able to prepare complex documents (such as technical documentation for student use) with minimal errors. Must be a quick learner to master new skills and to learn about the multiple academic programs using the facility. Comfortable supervising student workers. Preferred Skills, Knowledge and Abilities: Capable of taking initiative to develop and implement plans and programs, possess strong interpersonal skills to support student and faculty work and to represent 370 Jay Street externally and internally. Qualifications NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/sustainability. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity PI149996993