Our Ability Jobs

Job Information

HERC: Metro New York & Southern Connecticut Unified Communications Operations Lead in Bronx, New York

Employer Name: Fordham University

About Fordham: Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off. Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education. Department: Information Technology Campus: Rose Hill (RH) - Bronx Position Summary: The Unified Communications Operations Lead will coordinate all telecommunications support staff and their activities. This staff member will work with the Assistant Director of Telecommunications to support all aspects of the University phone system. The team lead is responsible for setting the daily direction of the telecom services team supporting the Cisco Call Manager, Call Center and managing the support services of third-party vendors. Essential Functions: Team Coordination Organizes the weekly activities of the support staff Liaises with all departments supporting call centers Coordinates with Infrastructure and Network operations team Team Lead Functions Manages and supports all University call centers Liaises with all call centers to understand ongoing needs Reports on all issues related the disparate call centers and their functions Coordinates the responses and communication to events Coordinates updates for all systems General Functions Coordinates the activities of staff in response to tickets Ensures all SLAs are met and reported accurately Lists all appropriate activities supporting telecom systems Attends regularly scheduled meetings and correspond with all department call centers Works with teams to monitor all systems and associated connections Coordinates updates to all systems Integrates management system Works with Infrastructure team to ensure all systems, hardware and software are kept up to date Ensures all system vulnerabilities are assessed and addressed when appropriate Required Qualifications: High School Diploma or equivalent Minimum 3 years of relevant telecommunications experience Experience with Call Centers Experience with Cisco Unified Communications Experience with Cisco Contact Center Knowledge of ancillary applications Experience with IP faxing and video conferencing Experience with emergency notification systems Preferred Qualifications: Bachelor's Degree Understanding of business, academic or other applications of technology or technology support services and environment Certification on Cisco Call Manager and UCCX Understanding of Fordham's culture and environment, as well as the technical, business and cultural environment of higher education in general Minimum Salary: $70,880 Maximum Salary: $88,612