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Pearson VUE (www.pearsonvue.com) is the global leader in delivering high-stakes exams to professionals and industries through its worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to obtain their certifications and licences in almost every industry, helping them make progress in their lives and advance their careers. It also provides support to testing candidates with courseware, scenario-based labs, practice tests, and more.

Pearson VUE offers a great environment to start or grow your career. We are now hiring a Casual Test Administrator to join our team at our 333 Adelaide Street, Brisbane location.

Our ideal candidate demonstrates teamwork and has availability to work a variety of shifts across weekdays (Monday to Friday) and weekends (Saturday and Sunday). Our operating hours are between 7am and 11pm.

We offer an attractive pay rate of $35.87 per hour. Candidate must be flexible to work a range of morning and evening shifts. This is strictly a Casual position and will remain as such.

As a Test Administrator you’ll be responsible for:

• Providing exceptional customer service and maintaining a secure exam delivery environment

• Complying with all testing procedures and strictly adhering to company policies

• Checking and verifying candidates' identification against test registration and assisting them in setting up for the test

• Explaining the exam procedures and proctoring/invigilating candidates during testing

• Troubleshooting with internal departments to fix any technical issues

• Escalating any policy breaches immediately to the relevant business personnel

• Completing light housekeeping duties, such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination

• Performing other ad hoc duties as directed

To be successful in the position you’ll have:

• A high school diploma or equivalent

• Preferably, a minimum of 1-year customer service experience

• Highly desirable experience in proctoring or invigilating exams

• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)

• The ability to sit for long periods of time and to bend and lift up to 10 kilograms independently

• Comfort in a quiet testing environment, with the ability to hear soft voices and see details from a distance

Core Competencies

• Detail Oriented

• Communication Skills

• Problem Solving

• Customer Focus

• Ethics and Value

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 19208