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Merck Senior Specialist, Service Delivery/Management in Branchburg, New Jersey

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The ERP Competency Center is our Company's IT team providing innovative and differentiated services to plan, implement, deliver and advance the Comet ERP platform based in SAP software and running our global business processes across our Company. The Comet ERP Platform is integral to our Manufacturing Division, Finance, Global Human Health, Procurement and our Research & Development Division Business and running the business processes of Order to Cash , Supply Chain Management , Source to Settle and Financial Business Management . Each year, the Comet ERP Platform is the critical component in the delivery of multiple projects to enhance and improve across these business processes.

These projects cover a broad scope:

  • Continue our multi-year transformational journey through deployments of the standard Comet platform

  • Enable the continuous improvement and re-engineering of the global processes enabled by the Comet platform.

  • Manage technical upgrades to keep the platform healthy and current

The System Build Coordinator is part of the "Build" team within the Integration and Operations Team. The "Build" team of 3-4 of our Company and partner resources are responsible for the following:

  • Plan and manage the build of the project environments for ERP/Comet enhancements, major releases and special projects.

  • Ensure plans are built in accordance with our Company's SDLC and in alignment with the established road map.

  • Track and report execution progress, escalate issues and work with project stakeholders to develop mitigation plans

  • Partner with Portfolio Planning and Delivery functions of the Integration and Operations Team as well as Functional and IT stakeholders such as BASIS, Security, Infrastructure, Network, Middleware, ADI, SV&T and ITRMS etc. to create comprehensive project plans

  • Change and Release Management for the platform

  • Plan and track the env set-up for new applications both on premise and cloud based.

  • Demand tracking and reporting with metrics and KPIs

  • Coordinate Test Management Services from SV&T in accordance in support of platform releases and projects

  • Communication of critical dates and milestones across the enterprise for those working on Comet projects or impacted business areas

The incumbent will be responsible for executing the functions listed above. This role is an integral part of the Integration and Operations team and works closely with all members of the team with a focus on enabling project delivery by timely execution of system builds and testing.

An ideal candidate will have a good understanding of Business and Software development processes and the ability to connect requirements from different groups. Excellent communication, facilitation, negotiation and influencing skills are critical success factors as is the ability to effectively work in a highly matrixed environment while managing multiple and competing priorities.

Education Minimum Requirement:

  • Bachelor's Degree Or Equivalent exp

Required Experience and Skills:

  • Min 5 years working in environment builds

  • Min 5 years exp working on global IT Projects Implementations

  • Knowledge of SAP landscape environments & Platforms

  • Working knowledge of SDLC and project planning methods

  • Working knowledge of common project management, collaboration, and reporting tools such as MS Project, Spotfire, Sharepoint, ALM and MS Office (Word, Excel, Powerpoint)

  • Experience with global project implementations

Preferred Experience and Skills:

  • Excellent communication, facilitation, negotiation, problem solving and influencing skills

  • Proven track record of building and maintaining strong working relationships

  • Knowledge of Pharmaceutical industry and validated software environments a Plus

  • Ability to work in a matrixed env with partners from different groups and time zones

  • Degree in IT, Project Mgmt or related/equivalent experience preferred

  • Functional or Technical knowledge of SAP

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

If you need an accommodation for the application process please email us at staffingaadar@merck.com

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster at https://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf

EEOC GINA Supplement​ at https://www1.eeoc.gov/employers/upload/eeocginasupplement.pdf

OFCCP EEO Supplement at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf

OFCCP Pay Transparency Rule at https://www.dol.gov/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):


Number of Openings:


Requisition ID: R15352