Job Information
Rogers Service Specialist in Brampton, Ontario
Service Specialist
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Service Specialist (Devops)
What are we looking for?
Core Voice Signaling DevOps is leading the enterprise in the evolution of advanced Voice technology projects design, implementation and managing network incidents effectively. You will find yourself enthralled in various network components and systems within the Network organization as we strive towards offering the best customer experience. we are looking for Service Specialist for Core Voice Signaling DevOps Team.
You relish the challenge of introducing disruptive technology. You believe that paving the way for automation will change daily routines and improve customer experience. You have a passion for DevOps and you are excited to execute and share wins with those around you. Please note that background checks are required as a condition of employment.
Core Voice Signaling DevOps team is responsible to design, test, build, integrate, deploy and maintain new cutting-edge platforms to support SS7, Diameter, IPX, VoLTE and Roaming services. We evolve, scale, optimize and sunset existing platforms.
What you will bring:
Applying industry standard engineering principles, Service Specialist is expected to possess the following, but not limited to, core competencies:
Passion for emerging technologies and love keeping up with the latest technology trends.
Deep understanding of current and future Voice Signaling Network, Virtualized Platforms, Applications, and Services.
Demonstrated work experience in managing SS7 signaling networks, Titanium or Oracle STP functionalities.
Strong working knowledge of SIP, SS7/ISUP, Diameter, H248, MGCP, ISDN Q.931 standards, and related Voice protocols
Demonstrated work experience of GSM, HSPA, LTE, 5G, IoT technologies and associated signaling network design, implementation and operations.
Strong analytical and troubleshooting skills to diagnose and resolve complex network problems.
Deep understanding of Local Number Portability (LNP) service flows and database.
Bachelor’s degree in Electronics/Telecommunications Engineering or Computer Science with a successful track record in large MSO or carrier technology environments.
5+ years of system administration experience in a large-scale, multi-OS (Linux/Windows/VMware/RedHat) high-availability environment, required with the knowledge of automation, security governance & compliance, patch, cost, and performance management.
Effective communication and organizational skills to collaborate with cross-functional teams and develop technical processes.
Advanced level skills in using tools like NetScout, Wireshark, Ansible, Splunk, Dynatrace, etc.
Strong knowledge of current and evolving Network Management principles, protocols, and architectures; IP networks and protocols, routing, switching (OSPF, BGP, MPLS, VLAN, TCP/IP, UDP).
Strong knowledge of Linux operating system, scripting languages like Java, Python, PHP, VB script, Perl, bash, SPL for Splunk.
The advanced level skillset of Incident, Change & Problem Management processes execution with stringent compliance on Core Voice Platform and Services.
Strong analytical, problem-solving, and decision-making skills with the ability to quickly identify and resolve incidents to reduce the MTTR.
Proven leadership skills and the ability to motivate teams. Exceptional abilities at mentoring and engaging others, empowering teams, and inspiring them to excellence.
Ability to work independently and within a team during extremely challenging incidents and change implementation situations.
Working knowledge of Control network security threats and mitigation techniques i.e. SS7/ Diameter FWs, GSM screening.
Knowledge and experience of 5G core, SCP/BSF, and familiarity with end-to-end data session 5G/stand-alone signalling is an asset.
Proficient in articulating technical concepts and solving complex network problems related to NNI, IPX and other direct interconnects for both control and user plane.
Experience in hardware and software design and process design and development.
Able to pass Security background check.
What you will be doing:
Provide mentorship, guidance, and leadership to Network Engineering and Operations team members.
Engineering and Operations team lead for Core Voice Signaling platforms and services during business hours and 24/7 on a rotational basis. Work night shift as required.
Provide expert-level support for change control activities including impact analysis, MOP reviews, change implementation, and post-activity verifications.
Network planning of SS7, Diameter and LNP used in Wireless and Wireline networks.
Engineering prime to design and implement changes in the STP, establish new links, test new features in lab and deploy in production.
Network Security project management like Universal Call Blocking, SS7 FW deployment etc.
Network Performance management and maintain inventory to assess capacity augments requirements and end of life network elements.
Work with multiple Network and Business teams on projects from concept to completion.
Assist in preparing budget decks for executives to raise capital funding for new projects.
Effectively plan internal and external Signaling network paths to ensure sufficient redundancy is in place to avoid any service impacting incidents.
Perform as a top-tier technical resource within Network organization to investigate and resolve network incidents.
Adhere to SS7 protocols and standards such as ITU-T, ANSI, and ensure the SS7 signaling network compliance with industry standards and regulatory requirements.
Conduct training sessions for network operations staff on SS7 signaling and Titanium STP functionalities.
Liaise with vendors for technical support, procurement of equipment, and software updates.
Implement and enforce security policies to protect the SS7 signaling network from unauthorized access and cyber threats.
Manage access controls and user permissions for the SS7 network elements.
Maintain detailed documentation of the SS7 network configuration, operational procedures, and troubleshooting guides.
Integrate Titanium STP with other network elements such as MSCs (Mobile Switching Centers), HLRs (Home Location Registers), and other STPs.
Design, plan and deployment of new SS7 Titanium STPs, including software and hardware installations and upgrades.
Monitor and manage signaling traffic to ensure efficient routing and avoid congestion. Implement load balancing and optimize signal routing paths.
Conduct performance analysis and capacity planning to ensure the SS7 network meets the required performance standards.
Work in collaboration with Planning, Operations, Business and Technical teams on budget, network design solutions, project management and network evolution.
Great-to-have
Deep understanding of Agile, Scrum, and DevOps framework.
Solid business acumen: ability to understand the organization’s key drivers to success, make quality decisions and deliver results in the stipulated time frame.
Experience in managing VMs, Applications, Servers, and IP networks is an asset.
Ability to contribute to Service KPI design and Automation programs.
Industry-recognized certifications such as Cisco CCNA, VMware, ITIL, Kaizen, Six Sigma.
Working knowledge of Splunk, Dynatrace, and other Performance monitoring tools.
What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
Growth & Development Opportunities:
• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest
Wellness Programs:
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 307730
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ (https://performancemanager4.successfactors.com/doc/custom/RCI/Recruitment_Process_FAQ_EN.pdf) .
Posting Notes: Technology
Location:
Brampton, ON, CA
Being a Rogers team member comes with some great perks & benefits including:
· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.