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Rogers Infrastructure Specialist in Brampton, Ontario

Infrastructure Specialist

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Reporting to the Manager of IPRAN (IP Radio Access Networks) Operations, the Infrastructure Specialist is responsible for ensuring the quality and reliability of the IPRAN (Internet Protocol Radio Access Network) Transport Network and for effectively, maintaining and supporting the Transport Cisco network router elements which support the backbone, and Synchronization networks at Rogers, while ensuring network SLA commitments are achieved. Please note that background checks are required as a condition of employment.

What you will be doing:

  • Provide 24x7 on-call Tier 3 network technical support and fault management of critical and non-critical incidents to internal departments such as NMC, Provisioning, Regional Operations and Sales organizations

  • Interface with vendor Technical Assistance Centre’s for assistance in resolving escalated network outages, chronic customer issues and network performance issues

  • Manage maintenance window planned and non-planned transport activities as required

  • Liaise with network engineering to ensure network anomalies are addressed in accordance to criticality

  • Implement engineering specifications for software, hardware and feature upgrades

  • Operational acceptance of new software and hardware before it is deployed in the network, including the design and execution of a test plan ensuring Wireline Access Networks requirements are met

  • Enhance network security through user administration of all transport network elements

  • Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations

  • Run weekly and monthly performance reports and provide in depth analysis of metrics that do not meet SLA’s

  • Perform proactive analysis of statistical data to identify potential fault trends and utilization issues and action accordingly

  • Represent Wireline Access Networks at project meetings to ensure effective integration of new technologies or enhancements of existing equipment

  • Compile investigation reports for critical network incidents and customer related issues

  • Create training plan and documentation and facilitate training to internal departments

What you will bring:

  • Up-to-date Cisco CCNA, CCNP or higher certification

  • Minimum of 5-10 years’ experience in a telecommunication MSO (mobile switching office) environment

  • Knowledge of the following would be an asset: SONET, CWDM, Fiber Technology, NTP/PTP Synchronization, WAN/LAN internetworking principles & practices, CISCO XR IOS

  • Knowledge of current and evolving Network Management principles, protocols, and architectures

  • Demonstrated ability to provide leadership to a highly skilled technical team including performance guidance & evaluation, resource scheduling, coaching and mentoring

  • Proven ability to provide guidance and remain flexible & focused in a highly stressful and dynamic environment

  • Effective written, verbal, and interpersonal communication skills supported by strong organizational skills

  • Ability to make effective decisions and to carry out work within broad guidelines.

  • Ability to work efficiently and independently in high stress situations

  • Highly adaptive and flexible to changing environments and priorities

  • PC literate including a working knowledge of Microsoft Office Suite - XP, Microsoft Access, FTP, SFTP, Telnet, and a broad familiarity of scripting.

  • Well-versed in the latest technology offerings, capabilities and trends

  • Core competencies should include integrity, accountability, innovative, adaptable, teamwork, and initiative and customer service orientated

  • Degree in Electronics/Telecommunications or equivalent academic qualification preferred

Schedule: Full time

Shift: On Call

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements: None

Posting Category/Function: Technology & Engineering

Requisition ID: 272856

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success

  2. Our customers come first. They inspire everything we do

  3. We do what’s right, each and every day

  4. We believe in the power of new ideas

  5. We work as one team, with one vision

  6. We give back to our communities and protect our environment

Posting Notes: Digital & Technology


Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits

· Donation matching

· Paid time off for volunteering

· Wealth Accumulation including: Pension plan & Employee stock options

· Generous employee discounts

· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.

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