Job Information
Rogers Engagement Manager in Brampton, Ontario
Engagement Manager
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Rogers is seeking an Engagement Manager to act as a liaison between business stakeholders and development teams within the IT organization. Reporting to the Director IT Intake and Benefit Realization at the Rogers Brampton Campus, this individual will be expected to act as the demand intake prime for various business portfolios. They will help define the IT funnel of work by maintaining the Business and IT roadmaps and advising business partners on how best to leverage IT capabilities. Their close alignment to their business partners will aid in identifying opportunities to grow the business through an innovative and effective use of technology.
Accountabilities:
Proactively engage business partners to jointly develop and maintain business and technology roadmaps and communicate funding and approval status, facilitate prioritization conversations and actions to mitigate constraints and issues.
Liaise between delivery teams, infrastructure, project management, subject matter experts, end users, executives and engagement management teams to ensure smooth delivery of projects.
Lead proposed technology decisions during conceptual phases and represent business partner’s requirements from project concept to initiation.
Conduct t-shirt sizing and high-Level Assessment (HLA) of IT impacted projects either independently or in conjunction with the architecture team. Coordinate with technology teams to confirm the impact.
Complete the assessment within the established SLAs and ensure status is correctly captured in JIRA and other tools
Help prepare capital approval and SteerCo decks by collaborating with the business and taking ownership of the IT costing breakdowns and impacts.
Create initial forecast & Project Setup Form (when needed) to ensure funding is available for projects
Communicates with project managers, application developers, subject matter experts, end users and Rogers' executives.
Identifies and highlights problem areas, gaps or conflicts derived from information gathered and proposes options for resolution, ensuring proposed system development or business process solutions.
Ensures projects align with the business and ITS strategies, contributing to the development of plans and processes in supported organizations and business unit level.
Manage new ideas/initiatives funnel by collaborating with business partners and development teams, identifying opportunities to grow the business through an innovative and effective use of technology and by evaluating technologies via hands-on testing/demos and RFPs.
Coordinate team efforts to resolve complex issues and conflicts and know when to escalate to appropriate level(s).
Identifies and highlights problem areas, gaps or conflicts derived from information gathered and proposes options for resolution.
Understands and supports industry trends and contributes to the development of best practices for the clients business and for areas of domain expertise.
Qualifications
Undergraduate degree or equivalent work experience
5 - 10 years of Business Analysis experience required.
Experience with various Rogers’ lines of business (wireless, cable, internet video etc...) and applications’ supporting them is preferred.
Demonstrates experience with Software Development Lifecycle methodologies (Waterfall and Agile).
Excellent analytic, interpersonal and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support.
Must be able to effectively communicate technical information to both technical and non-technical personnel.
Must be creative, detail oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization.
5-10 years of demonstrated expertise in customer experience, and advanced knowledge of IT and business processes.
5-10 years of experience with system development tools and techniques, application planning and strong problem solving and troubleshooting skills.
Exceptional written, verbal and presentation skills.
Excellent organizational, time management and prioritization skills.
Ability to lead without authority on various levels and manage difficult conversations with both Business and IT stakeholders
Prefer experience working with residential, internet and video technologies.
Working level knowledge of network technologies and solutions.
What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities:
My Path: self-driven career development program
Rogers First: priority in applying to internal roles of interest
Wellness Programs:
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 312878
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ (https://performancemanager4.successfactors.com/doc/custom/RCI/Recruitment_Process_FAQ_EN.pdf) .
Posting Notes: Technology
Location:
Brampton, ON, CA
Being a Rogers team member comes with some great perks & benefits including:
· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.