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CVS Health UX Strategy & Design Manager in Boston, Massachusetts

Job Description

As a UX Strategy & Design Manager at CVS Health you will be part of a growing team of digital innovators working to help people manage their health and wellbeing through intuitive, delightful digital experiences. Your empathy for people—customers, patients, caregivers—informs your decisions; your entrepreneurial spirit makes you the ultimate problem solver; your creativity leads you beyond tired constraints and inspires others; and your passion for technology and design is matched only by your desire to deliver great user experiences.In this role, you will be focused on designing best-in-class Loyalty and Personalization experiences for our Front Store ecommerce business. You will be designing elegant, multi-channel experiences that may include web, app, email, and in-store touch points.Leadership Responsibilities: • Hire and retain contract and full time UX designers• Mentor junior staff• Establish annual goals and provide ongoing performance feedback to full time staff• Collaborate with other UX managers to ensure alignment across portfolios• Proactively work with reports to ensure high quality designs and stakeholder satisfaction

Required Qualifications

• 8+ years' experience in UX design• 5+ years of experience in team building and leadership involving direct, indirect, and non-reports • 5+ years of experience partnering with multiple groups (IT, Product Management, Business, etc.) to define and execute on a strategic product roadmap

COVID Requirements

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

• Ability to work in a matrixed team environment and demonstrate thought leadership and ability to influence where no direct line of control exists.• Experience designing for mobile app or responsive web experiences.• Experience in eCommerce• Deep knowledge of full user experience design process and ability to contribute at any level.• Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.• Experience in an iterative development environment like SAFe, Kanban, agile, or other similar framework.• Ability to dive into projects at any level of definition with creativity and drive.• Hands on experience with wire-framing and prototyping tools.


Bachelor's Degree required

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.