Our Ability Jobs

Job Profile Summary

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An entry level role that applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: work is closely supervised, problems faced are not typically difficult or complex, and explains facts, policies and practices related to job area.

Job Overview

Under general supervision, this position provides temporary administrative support to ambulatory clinics and providers during peak workloads, staff absences, or vacancies. This position maintains a high degree of flexibility and customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital’s revenue cycle process, clinic operations, and patient experience.

Job Description

Minimum Qualifications :

1. Associate’s degree.

2. One (1) year of experience in a hospital, medical office, or clinic.

Preferred Qualifications :

1. Bachelor’s degree.

2. Two (2) years of experience in a hospital, medical office, or clinic.

3. Bilingual.

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Works with clinics, as assigned, on a temporary basis.

2. Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.

3. Assists with scheduling template creation and changes.

4. Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.

5. Greets and checks-in patients; verifies patient demographic and insurance information.

6. Assists with revenue cycle clearance, including registration accuracy, referral management, and insurance verification.

7. Collects copayments.

8. Prepares medical records and documentation for patient visits, including loading of information into the EMR system.

9. Takes an active role in monitoring patient flow and communicating delays to patients and providers.

10. Assists with billing charge entry and reconciliation.

11. Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, and mail distribution.

12. Provides general clerical support to department physicians.

13. Identifies and participates in performance improvement and other special projects

14. Assists with orienting and training new ambulatory administrative staff.

15. Provides coverage for scheduling call center and ambulatory Access areas as needed.

Physical Requirements :

1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.

2. May be exposed to dust and other typical office-like discomforts.

3. Manual dexterity using fine hand manipulations for computer keyboard operation.

4. Requires ability to see computer screen and read reports.

5. Requires ability to hear instructions from physicians and other clinical or nursing staff.

6. Some exposure to hazardous materials (blood, etc.).

Skills & Abilities:

1. Good communications skills, both oral and written.

2. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.

3. Excellent interpersonal and organizational skills.

4. Ability to handle multiple projects and prioritize tasks.

5. Flexibility in work assignments.

6. Knowledge of third-party billing.

7. Ability to maintain confidential medical information.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .