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Children's Hospital Boston Patient Experience Representative (Sun-Thurs, 11pm-7:30am, Onsite) in Boston, Massachusetts

66402BRJob Posting Title:Patient Experience Representative (Sun-Thurs, 11pm-7:30am, Onsite)Department:Patient Services-NursingAutoReqId:66402BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)

Schedule: Sunday - Thursday, 11:00p - 7:30a

The Patient Experience Representative will be responsible for:

  • Receiving and/or registering patients, visitors and staff for admissions.

  • Collecting, verifying, and recording required information.

  • Obtaining records, files and/or results for appointments/admissions/transfers/discharges and entering related information on hospital & departmental computer systems.

  • Answering, screening and routing telephone calls.

  • Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.

  • Providing positive and effective customer service that supports departmental and hospital operations.

To qualify, you must have:

  • A high school level of education, Bachelor's Degree preferred. Prior customer service or administrative experience preferred.

  • The ability to interpret data and take appropriate action.

  • Excellent verbal & written communication and interpersonal skills.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passesOffice/Site Location:BostonRegular, Temporary, Per Diem:Regular

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