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Children's Hospital Boston Patient Experience Representative (Neurosurgery) in Boston, Massachusetts

59281BRTitle:Patient Experience Representative (Neurosurgery)Department:NeurosurgeryAutoReqId:59281BRStatus:Full-TimeStandard Hours per Week:40 Job Category:Hospital OperationsJob Posting Description:At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Patient Experience Representative will be responsible for:

  • Supporting the Neurosurgery Clinic at the front desk, along with some back-end and call-center coverage.

  • Patient Encounter Management

  • Providing positive and effective customer service that supports departmental and hospital operations.

  • Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions. Obtaining and recording required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules.

  • Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.

  • Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Communicating with other departments to coordinate ancillary clinical/administrative services. Preparing, routing and tracking routine administrative forms and documents.

  • Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.

  • Administrative Duties

  • Answering, screening and routing telephone calls. Recording and forwarding messages and triaging call for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.

  • Process Improvement

  • Actively participating in and contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Recommending and assisting in implementing change in internal systems and procedures.

To qualify, you must have:

  • A high school level of educational development. Bachelor's degree, preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

  • A commitment to quality customer service.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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