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Children's Hospital Boston Patient Experience Representative (e/o wkend/holiday 7am-3:30pm) in Boston, Massachusetts

64903BRJob Posting Title:Patient Experience Representative (e/o wkend/holiday 7am-3:30pm)Department:Cardiovascular ProgramAutoReqId:64903BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:Hospital OperationsJob Posting Description: This role requires working every other weekend (Saturday & Sunday) 7:00 a.m. - 3:30 p.m./every other holiday.

The Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • ​Providing positive and effective customer service that supports unit operations

  • Collaborating with referring providers and practices

  • Obtaining required authorizations to compile patient and staff schedules

  • Scheduling patients and supports the patient encounter

  • Check In/Check Out:

  • Greeting and directing patients, families and visitors

  • Monitoring daily schedule and coordinates flow with clinicians/supervisor

  • Reconciling payments and prepares deposits, provides record of transactions in Hospital Systems

  • Facilitating and directing communication with Financial Counseling

  • Administrative:

  • Maintaining personal calendars for physician/supervisor(s)

  • Scheduling meetings programs and events

  • Recording and forwarding messages, triages call for urgent information or services, initiates call for emergency services

  • Provides routine clerical support as needed

  • Process Improvement:

  • Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement

  • Assisting in implementing change in internal systems and procedures

To qualify, you must have:

  • A high school level of educational development. Bachelor's degree, preferred

  • Previous customer service or administrative experience preferred

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

  • The ability to work with diverse internal and external constituencies

  • The desire to join our energetic, hard-working team of support staff

  • A commitment to quality customer service

  • Strong organizational and communication skills and be able to multi-task in a high volume practice

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular