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Children's Hospital Boston Patient Experience Representative (e/o wkend/holiday 11:00pm-7:30am) in Boston, Massachusetts

63221BRJob Posting Title:Patient Experience Representative (e/o wkend/holiday 11:00pm-7:30am)Department:Patient Services-NursingAutoReqId:63221BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Overnight shift - every other weekend/holiday 11:00 p.m. - 7:30 a.m.

Solid Organ Transplant/Surgery

The Patient Experience Representative will be responsible for:

  • Interfacing with patients/families and staff to triage requests for information and services.

  • Organizing medical records, information, materials and supplies.

  • Serving as liaison to resolve equipment, supply, cleaning and safety issues and conducting Daily EOC rounds.

  • Accessing hospital and department systems to enter and retrieve information.

  • Monitoring daily operations and communicating with clinicians and/or supervisor to maintain efficient patient/visitor flow.

  • Responding to requests for information and assistance, and providing general office support as required.

  • Assisting with coverage needs on 10E and 10S to help cover lunches and unit when coverage is needed

  • Providing positive and effective customer service and contributing to teamwork within and between departments.

  • Performing various administrative functions to support the operations of Surgical Programs.

To qualify, you must have:

  • A high school level education. Bachelor’s degree preferred.

  • 0-1 years of previous work experience.

  • The ability to interpret data and take appropriate action.

  • Excellent verbal & written communication, interpersonal, and analytic skills.

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular