Children's Hospital Boston Patient Experience Representative (e/o wkend/holiday 11:00pm-7:30am) in Boston, Massachusetts
63221BRJob Posting Title:Patient Experience Representative (e/o wkend/holiday 11:00pm-7:30am)Department:Patient Services-NursingAutoReqId:63221BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Overnight shift - every other weekend/holiday 11:00 p.m. - 7:30 a.m.
Solid Organ Transplant/Surgery
The Patient Experience Representative will be responsible for:
Interfacing with patients/families and staff to triage requests for information and services.
Organizing medical records, information, materials and supplies.
Serving as liaison to resolve equipment, supply, cleaning and safety issues and conducting Daily EOC rounds.
Accessing hospital and department systems to enter and retrieve information.
Monitoring daily operations and communicating with clinicians and/or supervisor to maintain efficient patient/visitor flow.
Responding to requests for information and assistance, and providing general office support as required.
Assisting with coverage needs on 10E and 10S to help cover lunches and unit when coverage is needed
Providing positive and effective customer service and contributing to teamwork within and between departments.
Performing various administrative functions to support the operations of Surgical Programs.
To qualify, you must have:
A high school level education. Bachelor’s degree preferred.
0-1 years of previous work experience.
The ability to interpret data and take appropriate action.
Excellent verbal & written communication, interpersonal, and analytic skills.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular