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Children's Hospital Boston Patient Experience Representative (Advanced Cardiac Therapies Program) in Boston, Massachusetts

66717BRJob Posting Title:Patient Experience Representative (Advanced Cardiac Therapies Program)Department:CardiologyAutoReqId:66717BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Hospital OperationsJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)

The Advanced Cardiac Therapies (ACT) Program is a multidisciplinary group of physicians, advanced practice nurses, social workers and nutritionists who work together to provide care for cardiac patients in the Heart Failure and Heart Transplant Programs.

The Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • Providing positive and effective customer service that supports unit operations.

  • Coordinating patient family meetings. Scheduling patients and supporting the patient encounter/admission.

  • Collaborating with referring providers and practices.

  • Obtaining required authorizations to compile patient and staff schedules.

  • Administrative:

  • Providing coordination and administrative support for the Advanced Cardiac Therapies program.

  • Phone triage for all incoming patient/family calls and clinic/scheduling coordination for applicable providers.

  • Providing routine clerical support as needed.

  • Process Improvement:

  • Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Assisting in implementing change in internal systems and procedures.

To qualify, you must have:

  • High School Diploma / GED required. Bachelor’s degree preferred.

  • Previous customer service and/or administrative experience preferred.

  • Basic computer skills required.

  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • Ability to work with diverse internal and external constituencies.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular