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Children's Hospital Boston Patient Experience Representative (Adolescent Medicine) in Boston, Massachusetts

64773BRTitle:Patient Experience Representative (Adolescent Medicine)Department:Ambulatory ServicesAutoReqId:64773BRStatus:Full-TimeStandard Hours per Week:40 Job Category:Hospital OperationsJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $1,500 for full time positions (prorated for part-time positions)

The Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • Providing positive and effective customer service that supports unit operations

  • Collaborating with referring providers and practices

  • Obtaining required authorizations to compile patient and staff schedules

  • Scheduling patients and supporting the patient encounter

  • Check In / Check Out:

  • Greeting and directing patients, families and visitors

  • Monitoring daily schedule and coordinating flow with clinicians/supervisor

  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

  • Facilitating and directing communication with Financial Counseling

  • Administrative:

  • Maintaining personal calendars for physician/supervisor(s)

  • Scheduling meetings, programs and events

  • Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services

  • Providing routine clerical support as needed

  • Process Improvement:

  • Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement

  • Assisting in implementing change in internal systems and procedures

To qualify, you must have:

  • High School Diploma / GED required; Bachelor’s degree preferred

  • Previous customer service or administrative experience preferred

  • Bilingual Spanish strongly preferred

  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

  • Ability to work with diverse internal and external constituencies

Probable Schedule: 40 hours/week. Schedule fluctuates between the hours of 8am-5pm Mon, Wed, Fri and between 8am-7:30pm Tues, Thurs. (on average, this position may be scheduled to work until 7:30 pm on a Tues or Thur 4-5 times each month).

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular