Job Information
Boston University OPERATIONS ANALYST, Sponsored Programs, Operations and Administration in BOSTON, Massachusetts
Sponsored Programs is part of the Office of Research (http://www.bu.edu/researchsupport/) , a group dedicated to aiding the research community in navigating the lifecycle of their work, from finding funding to creating proposals to helping inventions find their way to the public.
The Operations Analyst plays a crucial role in supporting the core data management and business operational functions within Sponsored Programs. This position collaborates with internal teams, including Pre-Award, Contracting, Awards, Subawards, and Post-Award. The primary mission is to provide exceptional customer service both internally and externally. This role manages the hub of communications in Sponsored Programs from faculty, administrators, and our sponsors, triaging hundreds of critical communications daily to ensure proposal deadlines are met, and award review is being facilitated. This office handles time-sensitive, deadline-driven work daily. This role provides data management services for the Operations team, including quality-assuring data for our monthly, quarterly, and annual institutional reporting. This role is the backbone that ensures SP teams are supported in their critical responsibilities and can serve as backup for Award Maintenance Associates.
Operations Analyst Responsibilities:
DATA MANAGEMENT: (40%)
Ensure accuracy and organization of research data; manage proposal, contract, and award workflows; and maintain data in systems such as SharePoint, Kuali Research, and SAP.
CUSTOMER SERVICE: (30%)
Manage Sponsored Programs inboxes, coordinate award close-out tasks, maintain department records, and support subaward processes with timely follow-ups.
SP SUPPORT (20%)
Manage the department calendar, prepare for meetings and events, update SOPs, facilitate webinars, and ensure directory accuracy.
ADDITIONAL RESPONSIBILITIES (10%)
Provide phone support, and contribute to special projects like audits, file digitization, and change management testing related to system updates or implementations.
Required Skills
Requires at least three years of administrative experience or equivalent experience.
Incumbent must have excellent attention to detail, be comfortable working in different technical systems with the appropriate training and have great customer service and effective written and verbal communication skills.
Must enjoy working with a wide range of people on various tasks in a deadline driven environment.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Experience