Job Information
Boston University LEARNING & EVENT TECH SUPPORT SPECIALIST I, Information Services & Technology, IT Help Center in BOSTON, Massachusetts
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community.
We are in search of a Learning & Event Technology Specialist (LETS) to join our Technology Experience & Community group. The focus of the LETS team is on consistently providing best in class AV/IT support to our technology client community of faculty, staff, and students.
The Learning & Event Technology Specialist will be an energetic, self-directed, motivated, and professional individual who thrives in a fast-paced, dynamic environment.
The individual in this role will operate, install, maintain, repair, troubleshoot and provide intermediate level support for a wide variety of established and emerging AV/IT technology and services, including computers, livestreams and classroom technology systems on the Charles River Campus and Fenway campus. This position will provide support for live meetings and events and support of classroom technology systems in support of BU's primary teaching and learning mission.
Please note that this is a fully onsite position and is likely to entail working occasional and/or scheduled evening, weekend and/or holiday hours, as needed.
Boston University offers an excellent benefits package including:
Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.
Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling, please check out https://www.bu.edu/wellness/ for more information!
Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.
Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff BU. IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.
Required Skills
Requirements:
1-3 years experience working with AV/IT technology in a support role, which can include fellowships or a targeted AV/IT training program. Bachelor's degree preferred.
Must hold a valid driver's license.
Must be able to lift moderately heavy equipment (up to 75 pounds).
Preferred Qualifications:
The following qualifications are preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Technical Experience:
Experience with established and emerging technology systems and services such as: Full set live meeting and event support, livestreams, and support of fully virtual events, learning management systems, digital signage, projection systems, PC and Mac hardware and software, AV/IT control and switching equipment, audio amplifiers and mixers, projection equipment, lecture capture, and video recording and production equipment.
Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).
Working knowledge of media management systems such as Kaltura.
AVIXA Recognized AV Specialist and/or Certified Technology Specialist (CTS) certification(s) preferred.
Familiarity with ITIL.
Soft Skills:
Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
Learn and support new technology quickly.
Must possess excellent interpersonal communication skills with strong customer service skills.
Work productively in cross-functional teams and/or resourcefully and independently as an individual.
Able to maintain control in rapidly changing situations, exhibiting a high level of independent decision making.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .
Required Experience