CVS Health Lead Director, Operations and Strategy in Boston, Massachusetts
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Job Purpose and Summary:
As a key member of the Digital, Data, Analytics and Technology (“DDAT”) team, this role will join a dynamic organization committed to the acceleration of business growth, enhancement of the customer experiences, and enablement of operational efficiencies by powering CVS Health to be a ‘digital first, technology forward and data driven’ company. The EVP, DDAT reports directly to the CEO of CVS Health and is a critical member of the executive leadership team of the company. With a commitment to a ‘Startup within a large company’ culture, DDAT is at the center of CVS Health transformation.
The Lead Director, Operations Advisor role reports to the DDAT Chief of Staff (VP, Sr. Strategic Advisor) and will support the Office of the EVP, DDAT and the leadership team. Under the supervision of the VP, Sr. Strategic Advisor, the Operations Advisor will manage the day-to-day operations, and implement the initiatives as set forth by the EVP, DDAT in alignment with the Company’s strategy and goals. The Operations Advisor will also support ongoing managerial infrastructure for the group.
Responsibilities will include, among other deliverables, managing day-to-day operations of the DDAT leadership team, as well as using project management tools, strategies, and best practices to facilitate the progression of the team’s priorities. Working internally across DDAT, this team member will coordinate with other team members within the DDAT and business unit organizations to manage executive commitments, ongoing department operations, and special project implementations across department.
Primary Job Duties & Responsibilities:
Manage cross-functional KPI analytics – set the standards, identify cross-functional impacts, highlight, and escalate risks appropriately; Day-to-day direction across all DDAT Chief of Staff resources to ensure alignment
Drive alignment across DDAT teams by maintaining and updating critical information related to strategic goals and outcomes, operational reporting, and value delivery, with the goal of improving efficiency, standardization, and transparency
Provide leadership for management of the DDAT initiatives function by partnering closely with key stakeholders to achieve shared goals / outcomes
Develop a clear, strong understanding of the DDAT strategy and our operating models to guide creation of artifacts, tools, messages, etc.; Active support partner of the DDAT strategy, proactively monitor and evaluate progress of strategy
Manage day-to-day cross-functional DDAT operations (meeting planning, artifact coordination, etc.)
Manage completion and operationalization of projects that support DDAT and corporate goals through project management - serve as liaison between DDAT Operations and other internal stakeholders including Enterprise Communications and Enterprise Strategy
Create and maintain standardized templates, agendas, dashboards, deployment frameworks, reports, presentations, and other tools to support and organize key elements of program management infrastructure for DDAT
Identify areas and opportunities for thought leadership, and develop concepts and ideas into useable frameworks for our DDAT operations and business partners
Troubleshoot issues and problem solve independently and efficiently, managing, and escalating risks to leadership
Maintain accountability for a change management and continuous improvement strategy that promotes our mission and vision for strategic growth.
8+ years of strategic leadership experience, with at least 3 years in a senior leadership role influencing Enterprise business decisions.
6+ years of Project management experience.
Senior level understanding of technology and operations with ability to solve complex problems and drive cross-functional change; think and act strategically.
Ability to navigate complex, multi-stakeholder client environment.
Highly collaborative and communicative team player with experience working in fast-paced, multi-functional team environments, and influential experience.
Senior level experience managing change and in developing and maintaining excellent relations with executives, customers, operations, and staff at all levels.
Ability to manage multiple high-priority projects and initiatives simultaneously, while staying organized and prioritizing work according to Digital, Data, Analytics, and Technology - DDAT strategy and goals.
Track record of successful project management, time management, and organizational skills for multifaceted complex projects, highly organized with impeccable attention to detail
Excellent business acumen, written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner
Ability to work independently and efficiently with minimal supervision, with proven analytical and problem-solving skills.
High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities.
Approaches challenges with a sense of urgency, ability to work well under pressure and take direction.
Education Bachelor's degree or Equivalent Work Experience.
The typical pay range for this role is:
$100,000.00 - $227,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
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