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Children's Hospital Boston Director, Department of Pediatrics Sub-Specialty Clinics in Boston, Massachusetts

68884BRJob Posting Title:Director, Department of Pediatrics Sub-Specialty ClinicsDepartment:Ambulatory ServicesAutoReqId:68884BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The Director, Department of Pediatrics Sub-Specialty Clinics ensures consistent standards of excellence across all clinics with relation to front-end patient experience. Supervises and leads the practice administrators in the development of business processes, practices, and standard operating procedures to utilize across the Department of Pediatrics. The Director serves as a representative and liaison for enterprise-wide initiatives and committees. Reports to the Executive Administrative Director, Pediatrics with an indirect report to the Vice Chair of Clinical Affairs.

The Director, Department of Pediatrics (DoP) Sub-Specialty Clinics will:

  • Supervise the practice administrators of the DoP sub-specialty clinics

  • Develop infrastructure that optimizes employee performance within and across teams to encompass the following: Facilitating the communication of shared operational goals and standards; identifying training needs and leading the implementation of same; formalizing feedback across teams; facilitating effective staff development programs, etc.

  • Provide administrative leadership and ensure compliance with regulatory requirements and Hospital policies at all Department of Pediatric subspecialty ambulatory clinics

  • Leads the department to implement and sustain consistent business processes built upon best practices and continuous improvement. Design and develop business processes, practices, and standard operating procedures across the department

  • Work with practice administrators and hospital leadership to optimize efficiency across our allotted ambulatory space and advocate for additional space if necessary

  • Serve as the department’s representative on the Telephone Super-users group; Review service level reports and strategize for improvement where needed. Work with the practice administrators to better understand telephone operations and make recommendations for “best practice” processes where appropriate

  • Work with the practice administrators to continually improve front desk operations. Coordinates the development of standard staffing reports to ensure optimal levels and benchmark against industry standards

  • Periodically review scheduling templates to identify opportunities for standardization and to improve resource utilization

  • Serve as a liaison to the PFSC project leadership for all DoP clinics and provide feedback and communication regarding opportunities for improvement

  • Maintain updated knowledge with regard to access standards and service level agreements. Review the Access Dashboard and identify opportunities for improvement

  • Champion enterprise-wide goals and initiatives as they relate to ambulatory clinics

  • Serves as a DoP representative and liaison to the following enterprise-wide groups and people: Enterprise Project Management Office (EPMO), Director of Patient Access, Director for the Center of Excellence for Pediatric Quality (Patient Experience Office), Telephone Super-users Group, and Ambulatory Operations monthly meeting

To qualify, you must have:

  • Bachelor’s Degree or equivalent education required; Master’s Degree strongly preferred

  • Minimum of 5 years of experience managing front-end operations in an ambulatory clinic

  • Familiarity with Lean Six-Sigma principles required with ongoing work/study to ultimately obtain a Lean Six-Sigma black belt

  • Results driven, with a strong focus and understanding of large multi-specialty ambulatory clinical areas

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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